Patient Relations

Pediatrician and social media enthusiast Natasha Burgert offers physicians advice on joining and posting to Twitter.

The best part of medicine is the part in which we treat a patient like a patient, not a customer.

Thirty seven states have now passed some version of medical malpractice apology laws. Here's what physicians need to keep in mind.

Physicians, physician assistants, and other healthcare professionals have a unique opportunity to help prevent burn injuries.

Don't let marketing misconceptions hinder your medical practice from successfully attracting new patients.

As a physician, the decision to participate in new healthcare exchange plans may not be up to you. Make sure you understand all the nuances.

Poor physician communication makes it more likely a patient will file a malpractice lawsuit against you. Here are 10 things to never say to patients.

As healthcare reform continues to evolve, our entire way of providing care must change in order to manage new patients' demands.

A recent interaction involving a patient's mother makes me wonder why we can't dismiss family members and if there's a lawsuit on my horizon.

You might be surprised to find out that you are out of network for many of the new health plans.

It's not just physicians who are turning to concierge medicine; over the past few months a growing number of patients have also begun to embrace the model.

Here are three ways medical practices can use storytelling - with patients and with staff - as a critical communication strategy.

Technology is an important factor in improving the way you care for your patients. Unfortunately too many practices fail to use it to communicate with them.

Patient satisfaction has always been important at medical practices, but as healthcare changes it's taking on an even bigger role.

In a recent article, a physician reflects on whether it is appropriate to Google patients. Weigh in to share your thoughts.

As medical practices strive to provide great care to patients, customer service is sometimes overlooked.

Here are some tips to keep your medical practice and your patients safe during what is shaping up to be a tough winter across the US.

Noteworthy items from Physicians Practice.

Heart disease is the leading cause of death for both men and women. Cardiology expert Shyla High shares her insight on prevention and action steps.

Will the nationwide pharmacy's move to stop selling tobacco hurt or help your smoking cessation guidance to patients? Weigh in and tell us.

Medical practices face increasing difficulty collecting from payers, but off-loading the burden to patients is a big mistake.

A government takeover of healthcare would affect more than availability of care. It would affect how healthcare providers respond to meet consumer expectations.

There's no way your practice can run on time, all the time. But there are some ways to ease patient frustrations when you do run behind schedule.

Physicians, are you giving your patients a credit union or big bank experience? Here's how to tell and make some changes.

According to a UCSD study, stock market declines over the last 30 years cost the state of California approximately $77 million annually.