Patients

Healthcare providers and staff should ensure they create a non-judgmental, welcoming and inclusive environment for their patients.

A look at the interconnectedness of reputation management, patient engagement and value-based care.

Hospitals across the country are purchasing private practices even though patients prefer AND receive better care from independent physicians.

Patients have a growing number of options for care, so providing a personalized end-to-end experience is no longer optional.

The latest study from YouGov found that most Americans are concerned about the increasing trend of hospital consolidation.

During a recent trip turned nightmare, a doctor finds parallels between her frustrating ordeal and the patient experience. 

The way you apologize may have different implications, depending on how providers say it.

Is your Patient and Family Advisory Council a checked box or a meaningful vehicle for collaboration with patients and families?

Patient care is the top priority for physicians. But in order to provide patients with the best treatment, physicians must take care of their personal, professional, and public priorities.

Given the evolving consumer preferences, bridging the physical and digital world to drive a unified experience is crucial to patient retention and satisfaction. Here’s how you can achieve it.

Health coaching might be the middleman the American healthcare system needs to make reform a reality.

One independent practice has improved patient outcomes, employee efficiency, and practice revenue by implementing a chronic care management program.

Physicians can stop writing prescriptions and actually help reduce chronic disease, comorbidities and pharmacology by educating their patients about what to eat.

Stay independent and profitable through the use of technology.

Four types of technology that will revolutionize patient care.

Here are four strategies that can go a long way towards creating a culture where people feel engaged, empowered, and supported. And the happier your staff, the greater your patient satisfaction.

Ensure your practice’s long-term health by educating patients about their financial responsibility and staff on how to improve medical billing and collections.

Oncologist Kamal Malaker unexpectedly found himself in need of heart surgery. The experience changed the way he practices medicine.

When physicians don't talk to patients about social determinants of health, they miss the bigger picture. 

Physicians are people, too. They need a way to relax after a hard day’s work. Twelve of them have found a way to unwind: in front of a crowd, by playing cover songs, and raising money for charitable causes.

Physicians need to help their staff and patients be healthy, but employee wellness programs might not be the answer.

When managing a practice gets so tough that you think you may just have to retire early or sell your practice, try to think about what you mean to the patients you serve.

Improve your medical collections by communicating your policies up front.

To paraphrase Abraham Maslow, once our basic needs are met, the most important thing to people is being valued.

As providers, it’s our job to identify and anticipate what patients need. But, in order to deliver the right care at the right time, we need to re-examine our processes and relationships not only with our patients, but also with one another.

Why you should consider adding an in-house clinical research department to your practice

Reduce your risk of burnout by adding physician assistants to help you carry the load.

As patients increasingly rely on the internet to determine which provider is best for them, online reviews play a critical role in the success - or failure - of modern medical practices.

The ongoing battle to get patients the treatments they need is a major contributor to physician burnout.

The leading cause of physician burnout also puts patients at risk of medical errors, the third leading cause of death in the United States.