Patient Confidentiality and Pinkie Swears

Discover how applying convenience, price transparency, and customer experience strategies can elevate patient satisfaction and loyalty in your medical practice.

Physicians Practice® spoke with Dr. Nada Elbuluk, practicing dermatologist and director of clinical impact at VisualDx, about how cognitive biases present themselves in care strategies and how the industry can begin to work to overcome these biases.

With the right strategy and tone, you can transform a critical review into an opportunity to strengthen patient relationship.

Physicians Practice® spoke with Chuck Lee, MD, about the complications of low patient health literacy levels and how physicians can improve these levels through communications, partnerships, and outreach.

Providing great customer service at your medical practice boosts revenue and patient satisfaction.

Got a patient who's abusing your staff, ignoring your advice, failing to pay his bill? When you realize it just isn't going to work, it's usually best to let the patient go. Here's how to do it correctly.