October 30th 2020
Results from our 2020 Survey.
October 22nd 2020
Results from our 2020 survey. See how the pandemic and other industry trends have affected your peers.
September 25th 2020
Hear from your peers about what is most important in managing a successful independent practice
May 30th 2018
If you think a patient advocate is a nuisance, think again. They help physicians, just as much as they help patients.
May 18th 2018
In our latest cartoon, one practice gets creative with added financial incentives for staff.
NCCPA CEO Talks about the Growth of the PA Profession
Dawn Morton-Rias of the National Commission on Certification of Physician Assistants (NCCPA) speaks about the rise of the PA profession in this podcast.
Can PAs and NPs Replace Primary-Care Docs?
Share your thoughts on whether or not advanced practitioners are the solution to the primary-care physician shortage or if they are not interchangeable.
NPs and PAs are Joining Docs in Specialty Care
Advanced practitioners are the ones who are supposed to solve the primary-care physician shortage problem. But are they moving to specialties too?
The Uncertain Role of NPs and PAs in Today's Practice
As their numbers increase in size, can advanced practitioners address the primary-care shortage? Experts disagree on this hot-button issue.
2016 Staff Salary Survey Results: National
Looking to see if your staff salaries are in line with national benchmarks? Check out our national data on key positions in medical practices broken out by years of experience.
2016 Staff Salary Survey Results: Regional
Looking to see if your staff salaries are in line with regional benchmarks? Check out our regional data on key positions in medical practices broken out by years of experience.
Appreciate Practice Employees Without Giving Pay Raise
Cannot afford to give your employee a raise, but want to show them that you value their work? The Civility CEO is here to help.
Decoding PA Reimbursement Guidelines for Medicare
A guide to helping physicians better understand the process of Medicare-based reimbursement for PAs. What do you have to know?
Three Dimensions of Medical Practice Teamwork
In order to become effective at their jobs, practice staff members must have trust in each other and faith in the abilities of practice leadership.
Tips for Retaining Millennial Staff in Your Practice
Millennials are taking the workforce by storm, but how can practices ensure they retain these talented, younger staff members?
Medical Residents Are in High Demand
With a shortage of physicians, doctors coming right out of medical school are the future. That's why it's important to keep them any way you can.
Required Reading for Medical Practice Staff
Successful practice owners encourage personal development for their team; one of my very favorite ways to do that is through required reading.
Cross-Training Is Key to Employee Productivity
Taking the steps needed to cross-train medical practice staff can pay off in multiple ways. Here are some important reasons to invest in your staff.
Improving the Performance of Medical Practice Staff
Higher performing practices look at their staff as dynamic individuals that need training, coaching, and mentoring to stay on top of their game.
Getting Patients to Trust Advanced Practice Providers
Physicians must demonstrate confidence in their advanced practice providers' abilities and position as a trusted part of the care team.
Assess Medical Practice Staff Workload to Lessen Stress
If your staff is complaining that they are overwhelmed and need help, take a minute to evaluate the facts.
Hire Medical Practice Staff for Keeps
Five Hiring Tips for Medical Practice Managers
How can you tell a prospect is someone you should absolutely hire? What about when someone should be fired? Here are five tips to help.
Building Patient Relationships through Your Staff
In an era of team-based, value-driven care, everyone plays an important role in enriching the patient experience.
Ten Elements of a New Employee Orientation Plan
Sure your practice is busy, but don't neglect the chance to welcome new hires, and set them on the road to success.
Three Ways Physicians Can Be Better Leaders
To be a better leader at your medical practice, get out of the office and consider these three strategies to engage with your staff.
Three Tips for Hiring Better Front-Desk Staff
Many practices struggle with hiring a front-desk person. If your recruitment lags, think about hiring for the "right" personality.
Becoming a Successful Practice Manager
Effective management is the ability to influence staff so that they willingly and enthusiastically strive toward achievement of practice goals.
Stop the Conflict in Your Medical Practice
Squabbling among staff members can not only lead to bad morale, but can sour patients on your practice. Here's how to stop it in its tracks.
Avoid Firing Medical Practice Staff
Dismissing a medical practice staff member is never fun. Here's how to reduce the likelihood you will need to go through the process.
How to Quit a Job the Right Way
It's a small world and news about former employees travels fast. Remember, no one wants to hire a person who is not professional or who holds a grudge.
Staffing Your Medical Practice for the Future
To stay solvent, practices will need to work smarter and refine staff roles so that all employees are working to the top of their license.
2015 Staff Salary Survey Results: Regional
Regional medical practice data from the 2015 Staff Salary Survey, exploring compensation levels for key medical practice staff based on years of experience.
2015 Staff Salary Survey Results: National
Complete national medical practice data from the 2015 Staff Salary Survey, exploring compensation and related trends.
The Secret to Keeping Great Medical Practice Staff
When you regularly ask staff members to share honest feedback, they'll know that you're listening and that you value their opinion.