Video & Interviews

Melinda Mastel of the Medical College of Wisconsin breaks down how finance leaders can build strategic thinking into their everyday workflow.

30 days to fix payer friction? Kem Tolliver breaks down the three moves revenue cycle leaders should make first; and why waiting in a queue isn't a strategy.

Neil Baum, M.D., gives seven tips to enhance the patient experience.

Melinda Mastel on why hidden operational drift, not finances, is often what quietly pushes a medical group off budget.

Doral Jacobsen of Prosper Beyond VBC explains why so many practices feel defeated before payer negotiations even start and what to do about it.

Revenue cycle and business strategy shouldn't operate in silos. Kem Tolliver explains how to align the two, quarter by quarter.

Neil Baum, M.D., talks about the intersection of marketing and quality.

Health care may be essential, but that doesn't exempt your practice from immigration compliance. Attorney Katie Russell breaks down the biggest gaps.

Melinda Mastel of the Medical College of Wisconsin says one simple question can reveal the operational issues hiding behind a missed budget.

John Pack: Practices can fund growth and keep control with cash-flow-based debt or asset-backed credit lines tied to AR, equipment or real estate.

Immigration attorney Katie Russell explains why medical practices should worry less about ICE raids and more about whether their I-9 binder is in order.

John Pack: Lenders size up practices by EBITDA, AR days and payer mix. Strong margins and clean receivables can unlock better financing.

Neil Baum, M.D., discusses the importance of observation in the practice of medicine.

Immigration attorney Katie P. Russell: ICE is shifting from raids to I-9 audits and documentation checks. Here's what practices should tighten now.

Scott Polenz: Doctors leave when “patient first” means 27 visits a day, “we listen” surveys go nowhere, and “flexibility” isn’t.

John Pack said midsize practices often land in a financing “no-man’s-land.”

Neil Baum, M.D., gives advice for how to put a value on your practice when it comes time to sell.

Kelly Villella of Wolters Kluwer says practices should use AI to cut documentation drag but train new clinicians to double-check notes.

MGMA's Anders Gilberg's telehealth wishlist: make Medicare coverage nationwide and let patients connect from home, not a clinic “originating site.”

John Pack: Rising costs, squeezed reimbursements and buyer pressure are accelerating physician practice consolidation, with pandemic aftershocks still felt.

Neil Baum, M.D., gives tips for before, during and after your meetings to ensure they are productive.

MGMA's Anders Gilberg warns last-minute funding punts can cancel Medicare telehealth, disrupt workflows, and keep practices in limbo.

Kelly Villella, of Wolters Kluwer, says Shadow AI and paperwork are the real PA pain points: unclear rules and nonstop documentation pull time from patients.

Jane Zhu, M.D.: Concierge and DPC can improve access, but may pull clinicians from safety-net care, tightening capacity and widening gaps for those who can’t pay.

Neil Baum, M.D., breaks down how delegation can help avoid burnout and improve patient care.

Scott Polenz, principal consultant of advisory services at CHG Healthcare, says the fastest way to build physician alignment is to nail onboarding with clear expectations, consistent support and a steady drumbeat of “why” behind decisions.

Kelly Villella, of Wolters Kluwer, says PAs are feeling the squeeze from three directions: payer hassles, paperwork that steals time from patients, and the fast-moving question of which AI tools are actually OK to use.

CHG Healthcare consultant Scott Polenz says physicians respond to genuine, personalized recognition and leaders who show real effort, starting in recruitment and continuing through onboarding.

Neil Baum, MD, gives eight suggestions for how physicians can manage when their patients ask for a second opinion.

Kelly Villella of Wolters Kluwer says a new PA survey shows near-universal confidence in patient care, but lingering gaps in documentation readiness and a growing need for clearer AI guardrails and training as clinics bring new clinicians on board.