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In the digital age, customer service matters to physician practices more than ever. Read up on how to improve the patient experience and specific tips to get you started. Also, what's the best way to dismiss a problem patient?
After you finish this paperwork, there's even more paperwork.
As the diagnosis rate of autism spectrum disorder rises, physicians increasingly need to accommodate a population with special considerations.
Stanford Health Care learned how to create standardized work to improve patient access and quality outcomes in five areas. These lessons learned can be applied to improve patient outcomes, quality, and service regardless of medical practice size—or budget.
Here are six things you can do to enhance the experience patients have when they arrive to see you.
Patients who want things to be done right then and there are typically broken up into two groups. Here's a breakdown of both.
PAs are educated in communication techniques and may have more time to educate patients and their families, improving patient satisfaction.
Certified PAs can be an invaluable tool for practices with spring allergy season quickly approaching.
Taking a serious look at your worth and value might have your head spinning, but it’s worth it.
The design of a healthcare facility goes a long way towards a patient's level of comfort and perception of the quality of treatment.
WiFi is an attractive feature for guests in the waiting room. Just ask this patient who squatted on his practice WiFi network for months.
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