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Improve Patient Relations

In the digital age, customer service matters to physician practices more than ever. Read up on how to improve the patient experience and specific tips to get you started. Also, what's the best way to dismiss a problem patient?

Patient Flow Wait Times

Paperwork piles up

March 29, 2019
  • Jon Carter

After you finish this paperwork, there's even more paperwork.

  • VIEW NOW >>
autisim, autism spectrum disorder, ASD, physicians, patients, patient relations

Make your practice friendlier for adults on the autism spectrum

January 29, 2019
  • Julie Miller

As the diagnosis rate of autism spectrum disorder rises, physicians increasingly need to accommodate a population with special considerations.

  • READ >>
patient access, Stanford Health Care, patient metrics, team-based care

5 ways to improve patient access

January 14, 2019
  • Michael O’Connell, MHA, FACMPE, FACHE

Stanford Health Care learned how to create standardized work to improve patient access and quality outcomes in five areas. These lessons learned can be applied to improve patient outcomes, quality, and service regardless of medical practice size—or budget.

  • READ >>
patient, patient flow, wait times, practice management

How to make sure you’re worth the wait

January 9, 2019
  • Sue Jacques

Here are six things you can do to enhance the experience patients have when they arrive to see you.

  • READ >>
©mangostock/Shutterstock.com

Two Types of Demanding Patients

March 26, 2018
  • Daniel Hoffman, MD

Patients who want things to be done right then and there are typically broken up into two groups. Here's a breakdown of both.

  • READ >>

Certified PAs Help Improve Patient Satisfaction

March 20, 2018
  • Oliver Heinle, PA-C

PAs are educated in communication techniques and may have more time to educate patients and their families, improving patient satisfaction.

  • READ >>

Certified PAs are Allies in Treatment of Allergies

February 20, 2018
  • Angela Oest, MPH, PA-C

Certified PAs can be an invaluable tool for practices with spring allergy season quickly approaching.

  • READ >>

Here's Your New Patient Cancellation Policy

January 23, 2018
  • P.J. Cloud-Moulds

Taking a serious look at your worth and value might have your head spinning, but it’s worth it.

  • READ >>

Designing a Better Patient Experience

January 22, 2018
  • Dylan Fisher

The design of a healthcare facility goes a long way towards a patient's level of comfort and perception of the quality of treatment.

  • READ >>

WiFi and the Medical Practice

January 18, 2018
  • Jon Carter

WiFi is an attractive feature for guests in the waiting room. Just ask this patient who squatted on his practice WiFi network for months.

  • READ >>

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