Patient Flow Wait Times

Many physicians don't use a patient portal. They should. A portal can offload a good portion of the front-end work for both staff and physicians.

All of us have heard our share of patient complaints. One-liners that offer little room for anything more than an apology. Here's some advice on deflecting the worst zingers.

Here are the results from our 2015 Technology Survey, Sponsored by Kareo, featuring replies from more than 1,100 medical practices on their use of EHRs, patient portals, and other tech tools.

Consultant Judy Capko provides nine ways to effectively meet your practice's scheduling demands.

You don't need practice advice, software, or seminars to make patients happy and loyal. You just need to be there when they need you. Here's how.

Rushing to increase the daily workload can not only harm patients, but physicians as well.

In order to preserve patient trust, when delays snarl the day's schedule always make sure to acknowledge the problem.

Need to accommodate more patients and exam rooms in your medical practice? Consider eliminating the reception area.

Are you doing all you can to keep patients happy and healthy at your medical practice? Here are some simple, but effective, tips.

EHRs may have an unintended side effect for smaller practices; namely, the disruption of existing communication patterns.

Staying on time is a challenge for this physician. But she concedes there are methods to improve her time management.

Group visits are an opportunity for busy practices to solve patient-demand problems, and to make sure patients get the care they need.

One of the primary frustrations for a practice is effective scheduling. Often, the root cause is not acknowledging the different stages of a patient visit.

We know patients feel frustration with their physicians on some level. But, surprisingly, it's not always about the long wait.

Many practices struggle with providing same-day care. But in many cases, offering flexibility may mean the difference between keeping and losing a patient.

Let's face it, medicine is a business. If your new physician isn't productive, your practice will suffer. Here are some strategies to speed things up.

Practice employees are more than salaries. If you use them in the right places at the right time, they are revenue generators supporting your physicians.

There are four good reasons to consider an investment in online scheduling, including attracting new patients and retaining existing ones.

Patient access to care has become problematic. One way to address this is to standardize scheduling procedures.

Patients are foremost people and they sincerely appreciate caring physicians and staff members. Don't forget to build customer service into your daily practice.

In order to help patients with diabetes who need my services most, I've implemented some pre-screening efforts to help prioritize our patient panel.

Online rating sites not only review physicians, but your entire practice, including the aesthetics. Here are five tips to improve positive patient feedback.

Veterans may soon be able to seek care from private providers for up to two years, if they face long wait times at VA facilities.

The reasons for this unethical and inefficient system are still being examined, but the consequences contain important lessons for every physician practice.

Retail-based medical clinics have their drawbacks, but they sometimes provide useful alternatives to patients.