Advice for establishing a virtual waiting room at a physician practice

A review of 1,536 patient inquiries found those answered within five minutes booked at more than three times the rate of those waiting over a day.

A Utah program allows Nolla Health's AI to prescribe acne treatment within physician-approved limits. Physician review scales back as more patients enroll.

Overhead ratio, days in A/R and the owner draw explain why a practice can collect more than last year and still come up short on payroll.

Nearly half of Medicaid members aren't ready for Jan. 1 work rules. Our new handbook shows the front desk how to keep eligible patients covered.

How not to be the administrator who says, I didn't see that coming

Neil Baum, MD, reads “The Giving Tree” as a warning for health care workers: Give generously, but don’t give until you’re a stump.

Six in 10 practice leaders say they are burned out. These eight moves help keep the person who runs your office from walking out the door.

Nearly 1 in 4 licensed doctors is 65 or older. Few hospitals screen them, and practices often have no checkpoint at all.