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Jeff Mock knows the value of customer service. His career was born out of customer facing roles including corporate retail and working at a patient contact center where he was the friendly voice answering the phone on behalf of several different doctor offices. After taking the leap into the world of information technology, he again became the customer-facing tech support agent and later decided to sink his teeth into programming and software development. Today, Jeff is the executive director of PatientSync where he leads a team of developers, reminding them of the voice of the customer every step of the way.