October 30th, 2026Effective patient communication and the Coffee Shop TestNeil Baum, MD, offers physicians a simple ethics check: Could you comfortably explain your decision to a patient or colleague over coffee?Read more
October 21st, 2026Three questions at check-in could keep your Medicaid patients covered in 2027Nearly half of Medicaid members aren't ready for Jan. 1 work rules. Our new handbook shows the front desk how to keep eligible patients covered.Read more
October 19th, 2026The five minutes that decide whether a new patient booksA review of 1,536 patient inquiries found those answered within five minutes booked at more than three times the rate of those waiting over a day.Read more