Patient Engagement & Communications

Jennifer S. Tirnauer, M.D., is a Senior Deputy Editor for Hematology and Genetics for UpToDate at Wolters Kluwer, Health. She is board-certified in hematology and previously ran a research lab in cell biology and molecular medicine.

Articles

A key aspect of medical education is understanding the perspective of the patient being treated.

The case for integrating patient perspectives into continuing medical education

Jeffrey Bendix is the senior editor of Medical Economics.

Panelists say lack of clear explanations for public health policy decisions adds to problem.

HLTH 2022: Trust in public health shaken by COVID-19 response

Your weekly dose of wisdom from the Physicians Practice experts.

Practice tip of the week: Doctor-patient communication’s role in mitigating medical malpractice claims

Neil Baum, MD, a Professor of Clinical Urology at Tulane University in New Orleans, LA. Dr. Baum is the author of several books, including the best-selling book, 

Marketing Your Medical Practice-Ethically, Effectively, and Economically,

 which has sold over 225,000 copies and has been translated into Spanish. He contributes a weekly video for 

 on practical ideas to enhance productivity and efficiency in medical practices.  His 5–7-minute videos and short articles provide practical ideas that can be easily implemented and incorporated into any medical practice. Dr. Baum can be reached at 

Patients can be trained to respect your time and arrive at the office on time. 

Managing the chronically late patient

With over 20 years of healthcare industry experience, Tammy Graves is a national advisor and thought leader that has published and presented on transformational change in healthcare – including telehealth, EMRs, and M&A integration​.

Vladimir Godin is a leader with proven success in numerous roles leading applications organizations, as well as managing complex technology programs across a variety of business units.

With over 17 years of experience in the healthcare industry, Lainie Conley is a consultant and leader with a proven track record of success across ambulatory, diagnostics, acute, post-acute, behavioral health, clinical trials, and pharmacy.

Dan O’Donnell is a dedicated professional whose experience includes large-scale healthcare programs leading governance, management, administrative processes, and clinical systems adoption across health systems.

Michelle Chang has over 12 years of experience in the healthcare industry, with expertise in value-based care, patient experience, performance and process improvement, and strategic initiatives.

Health care organizations must make the leap from providing siloed channels of care to putting the consumer in the driver’s seat, with access to a seamless, integrated experience whenever and wherever they need it.

Making omnichannel work for health care

Heidi Jannenga, PT, DPT, ATC is co-founder and Chief Clinical Officer at

Heidi advises on the company’s strategic direction and product innovation, while advocating for the rehab therapy profession on an international scale. She co-founded WebPT after recognizing the need for a more sophisticated industry-specific EMR platform and has since guided the company through exponential growth, while garnering national recognition. Heidi brings with her more than 15 years of experience as a physical therapist and multi-clinic site director as well as a passion for healthcare innovation, entrepreneurship, and leadership.

The unexpected drivers of patient retention

Perhaps an apology will mollify a patient having the knee-jerk reaction of considering litigation when things don’t turn out as planned.

Patient Relations