Patient Engagement & Communications

Associate Editor for Medical Economics, Physicians Practice

Articles

Your weekly dose of wisdom from the Physicians Practice experts.

Practice tip of the week: Creating a patient satisfaction improvement plan

Practice tip of the week: 10 Customer Service Habits for Your Medical Practice

Practice tip of the week: Seven communication sins every practice should avoid

Practice tip of the week: Six things to never say to a patient 

Practice tip of the week: Why you should know your patient’s behavioral styles

Practice tip of the week: How to remove a negative online review

Practice tip of the week: Humility

Practice tip of the week: How to support LGBTQ+ patients year-round 

Josh Weiner is chief operating officer of Solutionreach.

Changing currents in patient expectations and the great resignation are changing the healthcare landscape.

Patient experience can overcome practice staffing woes

, a HIPAA-compliant business texting solution. If your practice wants to start texting customers, Text Request can give you all the tools and resources you need to create a safe and successful text messaging strategy.

Slideshows

Don’t run afoul of HIPAA when texting with patients.

Patient Relations