Patient Relations

Providing great customer service at your medical practice boosts revenue and patient satisfaction.

Got a patient who's abusing your staff, ignoring your advice, failing to pay his bill? When you realize it just isn't going to work, it's usually best to let the patient go. Here's how to do it correctly.

Gratitude, if it is genuine, can organically lead to greater reimbursement.

AI is poised to revolutionize the patient’s and the clinician’s journey, from initial symptom assessment to long-term care management.

Your weekly dose of wisdom from the Physicians Practice experts.

Your weekly dose of wisdom from the Physicians Practice experts.

This is not a time to be defensive or be oft-putting. Show the patient that you respect their right to make decisions about their care. Avoid being defensive or dismissive.

A look at how communication can repair the divide between physician and patient.

The COVID-19 pandemic caused many patients to lose trust in the health care system.

Your weekly dose of wisdom from the Physicians Practice experts.

If you let patients know from the start what you expect from them, you’re far more likely to get the money you’re asking for.

Patient testimonials play a crucial role in marketing as they allow past and current patients to share their experiences.

Focusing on creating a pleasant and thorough patient experience is necessary for the health of a practice.

Why a report to the NPDB can be bad news for physicians.

This is the first product the author has seen that combines both quantitative and qualitative feedback from patients.

A practical approach when a patient requests a second opinion.

The adage, “you don’t get a second chance to make a first impression” rings true in healthcare, too.

It's important to recognize that in the dynamic landscape of healthcare, every medical practice, regardless of size or reputation, faces competition.

Overcoming communication challenges and fostering inclusive practices for physicians.

Being empathetic and respectful are keys to defusing potentially dangerous situations with patients.

Your weekly dose of wisdom from the Physicians Practice experts.

We know patients are the new payers. Here are 3 ways a physician practice can adjust to that with a patient-centric, mobile-powered payment experience.

When patients feel welcomed, comfortable, engaged and respected, they are better equipped to achieve their long-term health objectives.

Building positive relationships with patients by tapping into the power of artificial intelligence.

Providing great customer service at your medical practice boosts revenue and patient satisfaction. Here are 10 tips.

How physicians can strengthen the patient financial experience.

Best practices for figuring out what patients want from your practice.

Customers expect their health care providers to have the same level of integration and connectedness as their favorite retailers.

Prioritizing the patient and employee experience starts with advanced listening and analytics, not more paper surveys.