December 1st 2023
The adage, “you don’t get a second chance to make a first impression” rings true in healthcare, too.
November 21st 2023
It's important to recognize that in the dynamic landscape of healthcare, every medical practice, regardless of size or reputation, faces competition.
November 2nd 2023
Overcoming communication challenges and fostering inclusive practices for physicians.
October 31st 2023
Being empathetic and respectful are keys to defusing potentially dangerous situations with patients.
October 23rd 2023
Your weekly dose of wisdom from the Physicians Practice experts.
Empowering patients with better mobile payments experiences
We know patients are the new payers. Here are 3 ways a physician practice can adjust to that with a patient-centric, mobile-powered payment experience.
Making your practice a patient positive environment
When patients feel welcomed, comfortable, engaged and respected, they are better equipped to achieve their long-term health objectives.
Leveraging brand intelligence in health care
Building positive relationships with patients by tapping into the power of artificial intelligence.
10 Ways to provide your patients with great customer service
Providing great customer service at your medical practice boosts revenue and patient satisfaction. Here are 10 tips.
Price transparency: The key to patient satisfaction
How physicians can strengthen the patient financial experience.
8 Tips to improve patient satisfaction
Best practices for figuring out what patients want from your practice.
Consumer patients and the future of the industry
Customers expect their health care providers to have the same level of integration and connectedness as their favorite retailers.
The value of AI-driven data
Prioritizing the patient and employee experience starts with advanced listening and analytics, not more paper surveys.
Practice tip of the week - Online Marketing: How to get more patients
Addressing the ‘great patient disconnect’ in patient-provider digital communication
It’s more important than ever for practices to be able to effectively leverage their digital patient engagement and communication tools to lessen the burden on staff.
Practice tip of the week: Building an LGBTQ+ friendly practice
4 Strategies to deal with difficult patients
Because patients aren’t always at their best when they arrive at the doctor’s office.
Practice tip of the week: Making an emotional connection with patients
Helping patients catch up on preventative care
Doctors need to address patients’ worries about costs.
Ways to improve the older patient experience
How to take steps to boost the experience for this group of patients.
Fixing the patient satisfaction problem
Health care ultimately must be about customer care.
3 Tips for preventing patient burnout
Burnout can create a ripple effect across practices when it leads to less empathetic patient encounters, rushed appointments and increased wait times.
Practice tip of the week: Top six ways to increase patient visits
Managing negative patient reviews
The occasional negative patient complaint online can actually turn out to be a good thing for your reputation.
The price of patient relationships
Including funds in your budget dedicated to technological investments that improve the patient experience will be worth it in the long run.
HIMSS23: Patient or customer?
The patient experience is different than the customer experience
HIMSS23: Price transparency trends
What do the price transparency rules mean to physicians and will they really lower prices?
Making your practice senior friendly
The baby boomer generation is different from other markets.
Acting classes may help physicians learn to show empathy
Showing empathy improves patient satisfaction, but not every doctor is naturally good at expressing feelings to patients.
Turning cancellations into revenue
A new scheduling system can revolutionize medical practice
Helping patients' health literacy
How primary care physicians can help
What's impacting patient experience at your practice?
It takes just one problem or inconvenience to affect the patient’s experience at your practice.
Most read 2022: 10 Small ways to provide great customer service to patients
6 Patient engagement trends for 2023
Top patient engagement trends and how to ensure continual growth
The case for integrating patient perspectives into continuing medical education
A key aspect of medical education is understanding the perspective of the patient being treated.