SPOTLIGHT -
December 5th 2024
Gratitude, if it is genuine, can organically lead to greater reimbursement.
October 16th 2024
AI is poised to revolutionize the patient’s and the clinician’s journey, from initial symptom assessment to long-term care management.
October 7th 2024
Your weekly dose of wisdom from the Physicians Practice experts.
September 30th 2024
September 27th 2024
This is not a time to be defensive or be oft-putting. Show the patient that you respect their right to make decisions about their care. Avoid being defensive or dismissive.
Suggestions for regaining patient trust
A look at how communication can repair the divide between physician and patient.
Loss of patients’ trust after the pandemic
The COVID-19 pandemic caused many patients to lose trust in the health care system.
Practice tip of the week: Providing great customer service to patients
How to talk with patients about billing
If you let patients know from the start what you expect from them, you’re far more likely to get the money you’re asking for.
Generating patient testimonials
Patient testimonials play a crucial role in marketing as they allow past and current patients to share their experiences.
A modern practice’s guide to the patient experience
Focusing on creating a pleasant and thorough patient experience is necessary for the health of a practice.
The harrowing impact of a report to the National Practitioner Data Bank
Why a report to the NPDB can be bad news for physicians.
My new secret weapon for learning from my customers
This is the first product the author has seen that combines both quantitative and qualitative feedback from patients.
Managing the request for a second opinion
A practical approach when a patient requests a second opinion.
Patient experience trends shaping healthcare in 2024
Digital presence and patient acquisition
The adage, “you don’t get a second chance to make a first impression” rings true in healthcare, too.
Navigating excellence: The vital role of patient journey mapping in healthcare organizations
It's important to recognize that in the dynamic landscape of healthcare, every medical practice, regardless of size or reputation, faces competition.
Advancing DEI in health care
Overcoming communication challenges and fostering inclusive practices for physicians.
10 Ways to deal with patients in crisis
Being empathetic and respectful are keys to defusing potentially dangerous situations with patients.
Practice tip of the week: Communicating bad news to your patients
Empowering patients with better mobile payments experiences
We know patients are the new payers. Here are 3 ways a physician practice can adjust to that with a patient-centric, mobile-powered payment experience.
Making your practice a patient positive environment
When patients feel welcomed, comfortable, engaged and respected, they are better equipped to achieve their long-term health objectives.
Leveraging brand intelligence in health care
Building positive relationships with patients by tapping into the power of artificial intelligence.
10 Ways to provide your patients with great customer service
Providing great customer service at your medical practice boosts revenue and patient satisfaction. Here are 10 tips.
Price transparency: The key to patient satisfaction
How physicians can strengthen the patient financial experience.
8 Tips to improve patient satisfaction
Best practices for figuring out what patients want from your practice.
Consumer patients and the future of the industry
Customers expect their health care providers to have the same level of integration and connectedness as their favorite retailers.
The value of AI-driven data
Prioritizing the patient and employee experience starts with advanced listening and analytics, not more paper surveys.
Practice tip of the week - Online Marketing: How to get more patients
Addressing the ‘great patient disconnect’ in patient-provider digital communication
It’s more important than ever for practices to be able to effectively leverage their digital patient engagement and communication tools to lessen the burden on staff.
Practice tip of the week: Building an LGBTQ+ friendly practice
4 Strategies to deal with difficult patients
Because patients aren’t always at their best when they arrive at the doctor’s office.
Practice tip of the week: Making an emotional connection with patients
Helping patients catch up on preventative care
Doctors need to address patients’ worries about costs.
Ways to improve the older patient experience
How to take steps to boost the experience for this group of patients.