Patient Relations

Learn proven strategies to improve patient satisfaction in your medical practice by strengthening communication, reducing wait times, managing online reviews and engaging staff to create a smoother, more positive patient experience that drives retention and reputation.

Health care consumers seek seamless payment experiences that match their digital expectations. Providers must offer flexible options to enhance satisfaction and collections.

From follow-up texts to micro-learning videos, these 11 low-cost strategies help practices boost patient satisfaction, improve outcomes and protect revenue between visits.

Joe Biden’s prostate cancer diagnosis gives physicians a powerful platform to raise prostate cancer awareness, clarify the PSA screening debate, and encourage early detection among male patients.

Discover how applying convenience, price transparency, and customer experience strategies can elevate patient satisfaction and loyalty in your medical practice.

Boost patient satisfaction and reduce waiting‑room anxiety with this curated, eight‑song playlist tailor‑made for medical practices.

With the right strategy and tone, you can transform a critical review into an opportunity to strengthen patient relationship.

Discover 11 proven strategies to boost patient satisfaction, enhance the patient experience and improve retention at your medical practice.

Providing great customer service at your medical practice boosts revenue and patient satisfaction.

Got a patient who's abusing your staff, ignoring your advice, failing to pay his bill? When you realize it just isn't going to work, it's usually best to let the patient go. Here's how to do it correctly.

Gratitude, if it is genuine, can organically lead to greater reimbursement.

AI is poised to revolutionize the patient’s and the clinician’s journey, from initial symptom assessment to long-term care management.

Your weekly dose of wisdom from the Physicians Practice experts.

Your weekly dose of wisdom from the Physicians Practice experts.

This is not a time to be defensive or be oft-putting. Show the patient that you respect their right to make decisions about their care. Avoid being defensive or dismissive.

A look at how communication can repair the divide between physician and patient.

The COVID-19 pandemic caused many patients to lose trust in the health care system.

Your weekly dose of wisdom from the Physicians Practice experts.

If you let patients know from the start what you expect from them, you’re far more likely to get the money you’re asking for.

Patient testimonials play a crucial role in marketing as they allow past and current patients to share their experiences.

Focusing on creating a pleasant and thorough patient experience is necessary for the health of a practice.

Why a report to the NPDB can be bad news for physicians.

This is the first product the author has seen that combines both quantitative and qualitative feedback from patients.

A practical approach when a patient requests a second opinion.