Patient Relations

A practical approach when a patient requests a second opinion.

The adage, “you don’t get a second chance to make a first impression” rings true in healthcare, too.

It's important to recognize that in the dynamic landscape of healthcare, every medical practice, regardless of size or reputation, faces competition.

Overcoming communication challenges and fostering inclusive practices for physicians.

Being empathetic and respectful are keys to defusing potentially dangerous situations with patients.

Your weekly dose of wisdom from the Physicians Practice experts.

We know patients are the new payers. Here are 3 ways a physician practice can adjust to that with a patient-centric, mobile-powered payment experience.

When patients feel welcomed, comfortable, engaged and respected, they are better equipped to achieve their long-term health objectives.

Building positive relationships with patients by tapping into the power of artificial intelligence.

Providing great customer service at your medical practice boosts revenue and patient satisfaction. Here are 10 tips.

How physicians can strengthen the patient financial experience.

Best practices for figuring out what patients want from your practice.

Customers expect their health care providers to have the same level of integration and connectedness as their favorite retailers.

Prioritizing the patient and employee experience starts with advanced listening and analytics, not more paper surveys.

Your weekly dose of wisdom from the Physicians Practice experts.

It’s more important than ever for practices to be able to effectively leverage their digital patient engagement and communication tools to lessen the burden on staff.

Your weekly dose of wisdom from the Physicians Practice experts.

Because patients aren’t always at their best when they arrive at the doctor’s office.

Your weekly dose of wisdom from the Physicians Practice experts.

Doctors need to address patients’ worries about costs.

How to take steps to boost the experience for this group of patients.

Health care ultimately must be about customer care.

Burnout can create a ripple effect across practices when it leads to less empathetic patient encounters, rushed appointments and increased wait times.

Your weekly dose of wisdom from the Physicians Practice experts.

The occasional negative patient complaint online can actually turn out to be a good thing for your reputation.

Including funds in your budget dedicated to technological investments that improve the patient experience will be worth it in the long run.

The patient experience is different than the customer experience

What do the price transparency rules mean to physicians and will they really lower prices?

The baby boomer generation is different from other markets.