April 23rd 2024
Why a report to the NPDB can be bad news for physicians.
March 14th 2024
This is the first product the author has seen that combines both quantitative and qualitative feedback from patients.
January 19th 2024
A practical approach when a patient requests a second opinion.
December 22nd 2023
December 1st 2023
The adage, “you don’t get a second chance to make a first impression” rings true in healthcare, too.
Five reasons why doctors should become wound care specialists
Senior populations are growing rapidly and will need increased quality medical care.
Five Strategies to Help Empower Your Patients
More engaged patients are more likely to follow your advice. Here are five ways to jumpstart your practice's efforts.
Making the switch from physical to hybrid care
To successfully transition to hybrid care, physician practices need a cohesive telehealth strategy.
Nine ways to improve your patient communications
Techniques for better physician-patient communication, patient outcomes and profitability.
Five Telephone Etiquette Tips for Medical Practice Staff
Meeting patient expectations is the surest way to increase their satisfaction with your practice. Telephone management is a good place to start.
How membership medicine fits into a post-COVID medical practice
The current health crisis may slowly diminish in the coming months, but the need for convenient telemedicine and strong, stable medical practices that can put patients first will not.
Patient lending formats differ per provider
Physicians should consider their demographic of patients when choosing a patient lending service provider.
The Best Ways to Show Gratitude to Patients and Staff
Sharing kind words with patients and staff is critical to building strong relationships. Here are six ways to show gratitude more effectively.
The Patient Experience, Marketing, and Your Practice Brand
There’s no magic wand to immediately upgrade your administrative systems, but there are actions you can take.
Q&A: Why minority patients are suffering more during COVID-19; how physicians can help
A special Q&A with Dr. Patrice Harris.
How physicians can counter mental health challenges during COVID-19
Effectively managing your stressors will increase your ability to care for patients.
Treating asthmatic patients during the COVID-19 pandemic
Barriers physicians should be aware of and solutions for achieving optimal asthma control.
Understanding patients’ heightened depression, anxiety due to COVID-19
Nearly 30% of adults reported depression symptoms compared to 8.5% before the pandemic.
How to effectively communicate to get patients back to the office
87 percent of patients surveyed by MGMA said safety was the number one reason they are reluctant to visit doctors' offices.
Keeping your healthcare email marketing HIPAA compliant
Tips for keeping this valuable addition compliant with the law.
Technology adds hope for mental health in the midst of national crises
Three ways to help your patients who may be suffering in silence.
How to evolve your patient communication strategy during COVID19
Tactics should be built on a foundation of the three pillars: Educate, identify and treat.
Covid-19 Legal Risks: Requiring masks at your practice
To avoid potential conflict, patients should be provided advance notice of your policy to avoid surprise and embarrassment.
Patient-centered care in an interoperable environment
Interoperability will ignite significant and sustainable change in healthcare quality, delivery, and payment.
The End of an Era: Closing your practice
Closing a practice for retirement is a hard decision as it is-here are tips to make closing your doors smoother.
Preparing now for patient access post-COVID-19
A structured, data-driven approach will ensure success.
Seven ways to improve patient satisfaction
The key to patient satisfaction lies in your employees.
Medical service comes from the H.E.A.R.T.
Service pearls to keep your patients coming back.
Tips for addressing negative online reviews
Steps prior to considering litigation.
Utilizing patient feedback and reviews
Get insight into positive changes you and your practice can make.
Seven social skills they don’t teach in medical school
These “soft skills” can be the hardest to master.
Proactive engagement improves medication management
Tips for avoiding adverse drug events in elderly and chronically ill populations.
Solving the challenges of communication
Impossible to realize, but always worthwhile to strive towards.
Online reviews impacting older patient decisions
43% of survey respondents report reviewing online doctor ratings in the past year.
Collecting effectively without undermining patient relationships