Patient Relations

How your online presence can affect patient volumes and experiences.

Here’s your guide to six common phrases physicians too often say to patients.

How can healthcare providers provide a safe space for LGBTQ+ patients?

Preparedness in the post-pandemic era demands that the healthcare industry disentangle itself from the fax machines, pagers, land lines and other unwieldy implements of a bygone age.

Appointment reminders are a great place to begin text messaging patients. Patients want them, laws (e.g., TCPA) are relatively lenient toward them, and they can reduce no-shows. See how to text message patient appointment reminders effectively.

Here are some steps healthcare providers can take to better serve LGBTQ patients.

Used effectively, new technologies can deepen the existing, trust-based relationships that so many patients have with their physicians.

Why this is especially true for patients with intellectual and/or developmental disabilities.

Text messaging is one of the best ways to boost patient satisfaction, increase appointment consistency, and improve care compliance. Texting your patients should go beyond just appointment reminders. And yet, there is more technical complexity and risk with texting patients than other communication channels.

How value-based care strategies can reduce administrative burdens, improve customer service and the patient experience.

The proposed rule, issued July 13, greatly expanded what was known and understood about RTM but still left many questions unanswered.

Today’s patients are savvy healthcare consumers seeking access to trusted healthcare content and digital health technology that empowers them to make educated care decisions throughout their health and wellness journey.

Training your staff to ask patients for feedback and reviews is one of the best ways to get it. It is important to prepare a script for the front desk, set up an incentives structure, and review progress daily.

Is your clinic overlooking the basic premises of customer service? We'll fix that!

As physician practices look for ways to build volume and engagement, it’s critical to thoughtfully consider it all from the point of view of patients and consumers.

Your average score on clinician reviews websites is what the vast majority of prospective patients are making their judgments on. And with a proper negative review management process in place, you can even get rid of a lot of the bad reviews.

A step-by-step guide to improved patient satisfaction scores at your practice.

A transparent, data-driven approach can ease the transition from traditional fee-for-service to value-based contracts.

A lower number of practicing physicians may mean greater opportunity to establish your own reputation.

As disastrous and horrific as the coronavirus pandemic has been, many good things have come from it too.

One physician recounts her experiences transitioning telehealth services.

Dr. Janis Coffin, DO, discusses how telehealth has increased the opportunity to manage patients with chronic conditions and how practices can financially benefit from these setups.

Technical advances born from a year in lockdown have made the tools more widely available than ever before.

Software is a powerful tool for provider-patient collaboration, which is one of the most important factors for determining outcomes in every area of health.

Dr. Janis Coffin, DO, discusses how she has witnessed telehealth adoption change over the course of the pandemic