Patient Relations

As disastrous and horrific as the coronavirus pandemic has been, many good things have come from it too.

Technical advances born from a year in lockdown have made the tools more widely available than ever before.

Software is a powerful tool for provider-patient collaboration, which is one of the most important factors for determining outcomes in every area of health.

Every medical practice will have patients with unpaid balances, but those that have smart collection strategies in place will be better off.

The difference between a ‘conscious bias’ and an ‘unconscious bias’ and how they are measured.

What bias means for physician’s everyday work experiences.

Giving bad news is not fun, but as a doctor, it is something you'll have to do from time to time. Here are some tips on how to do it.

There's a lot to be said for first impressions. So, when do your new patients form their first impressions of you?

The phenomenon of ‘point solution fatigue’ affecting physicians, providers, and payers.

The shortcomings of current standards of care and why finding solutions might be so challenging and complex.

What we mean by ‘standards of care’ are, as well as how they are developed.

More engaged patients are more likely to follow your advice. Here are five ways to jumpstart your practice's efforts.

Amid the stresses of running a medical practice, it’s sometimes hard to find the time to keep your patients happy. But keeping your patients smiling is good for your wallet and your psyche.

Senior populations are growing rapidly and will need increased quality medical care.

More engaged patients are more likely to follow your advice. Here are five ways to jumpstart your practice's efforts.

To successfully transition to hybrid care, physician practices need a cohesive telehealth strategy.

Techniques for better physician-patient communication, patient outcomes and profitability.

Meeting patient expectations is the surest way to increase their satisfaction with your practice. Telephone management is a good place to start.

The current health crisis may slowly diminish in the coming months, but the need for convenient telemedicine and strong, stable medical practices that can put patients first will not.

Physicians should consider their demographic of patients when choosing a patient lending service provider.

Sharing kind words with patients and staff is critical to building strong relationships. Here are six ways to show gratitude more effectively.

There’s no magic wand to immediately upgrade your administrative systems, but there are actions you can take.

A special Q&A with Dr. Patrice Harris.

Effectively managing your stressors will increase your ability to care for patients.

Barriers physicians should be aware of and solutions for achieving optimal asthma control.

Nearly 30% of adults reported depression symptoms compared to 8.5% before the pandemic.

87 percent of patients surveyed by MGMA said safety was the number one reason they are reluctant to visit doctors' offices.

Tips for keeping this valuable addition compliant with the law.

Three ways to help your patients who may be suffering in silence.

Tactics should be built on a foundation of the three pillars: Educate, identify and treat.