Practice tip of the week: Things NOT to say to patients
Your weekly dose of wisdom from the Physicians Practice experts.
With all the useful information available on Physicians Practice, it is easy to become overwhelmed.
With this in mind, the tip of the week is a chance to reflect on some of the wisdom found all across the site. In this September 2021 story on things you shouldn't say to a patient, Sara Michael gives this tip:
2. "We're just really busy"
A patient who had been waiting patiently is now getting frustrated as his scheduled appointment time comes and goes. It’s tempting to shoo away the complaint, but uttering these words can disparage the patient, who is probably also quite busy and perhaps missing work for this appointment.
It may be time to rethink your scheduling, but for now, apologize and give your patient an estimate for when he will be seen.
Click here to read the rest of the article and be sure to check back next week for another Tip of the Week!
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