Staff

When developing a concierge approach for your medical practice, there are six things I recommend doing first.

A 4-step guide to help your office: "Stop Talking About Trash ― STAT"

Cory Sevin discusses the main characteristics of a change agent, key steps to take in leading change at a practice, and how to mitigate any adverse reaction to shifts in your office.

Finding the best folks to contribute to your team isn't an easy task. Here's how to figure out what, and ultimately who, you need.

We surveyed hundreds of American physicians on everything from their views on politics and public policy to their sense of professional satisfaction to how well they’re taking care of themselves physically and emotionally. You’re juggling so many demands on your time. How are you holding up?

Are you always saying yes to every request? Here’s how to find the fine point between professional obligations and personal priorities.

More physicians are opting for employment over the partnership track, hoping to avoid the headaches and hassles of owning a business. But is that that the right choice for you?

Practices achieve greatness by focusing on key attributes that allow for financial prosperity, professional growth for staff, satisfied patients, and continuous improvement of operations.

Here are some important points about billing for services delivered by physician assistants in your practice.

Can a member of your practice - either the physician owner or an employee - properly handle staff conflicts.

Your view of compensation ― as a cost or as an investment ― can have a major impact on the long term growth of your practice.

Claims denials can hurt practice revenue, so stay on top of your billing process to collect every penny you've earned.

What role do you assume when it comes to the personal lives of your practice staff?

With so much else changing in healthcare, it's understandable that you'd want to avoid thinking about transitioning to the coming ICD-10 code set. But the longer you wait to start, the tougher it will be to make the switch, and the more likely you are to lose money. Here's what you need to know to avoid claims denials and ensure a smooth conversion.

The more you ignore bad behavior the worse it's going to get; here's how to talk to your employees before they become toxic.

Keeping your staff in harmony and on the same beat requires stage-setting and a listening ear

In medicine, there is an important distinction between clinical quality and perceived clinical quality. They are rarely one and the same, and understanding this distinction is critical for both clinicians and practice administrators.

Are your docs overstressed? Join the club. But there are things you can do to help prevent your physicians from becoming jaded.

The transition to ICD-10 is a big one, so training your staff to understand and use the codes will take some time. In this podcast, Rhonda Buckholtz, vice president of ICD-10 training and education for the American Academy of Professional Coders (AAPC), offers some insight into this transition.

Our latest analysis of the annual ranking of payers based on hassle factor is here. The good news: Most insurers are paying faster, denying less, and making their processes more transparent. But there's still room for improvement.

Before looking for a new space to practice, evaluate the office you're in.

Even if your practice has a knack for hiring the best doctors, putting the focus on how well they fit is the best retention strategy.

It happens every day in a busy medical practice - the things that need doing often get done by whomever can do it at the time. But that can be a costly mistake.

When I demonstrate that I care about the people I work with, they work harder for my patients.

Looking for the keys to job satisfaction for your employees? Look no further than autonomy, action, and assessment.

No doubt salaries are important, but are you paying the right people today and will you have the right mix in the coming years? The experts weigh in.

Here's the data from our 2011 Staff Salary Survey.

We asked physicians, consultants, and staffers to share some of their best ideas on how to boost staff morale for $100 or less. Here are 20 of our favorites.

Medical practices are often fraught with poor policies and time sucks that undermine staff performance. Here's what to look for - and what to do about it.

Tight staffing and lower reimbursement have made patient volume - and effective patient flow - an imperative. You'll need to be innovative to squeeze more patients into your doctors' day.