Patient Relations

Your practice can do a great job managing illness, but without empathy and courtesy, the patient will feel the service and quality of care was poor.

It's hard treating individual patients, complicated treating families, and extremely difficult when families want to be "anonymously" involved.

If your medical practice wants to get paid for services, do not accept financial responsibility for medical expenses that your patients incur.

Recent research indicates that PAs can improve the healthcare system, and recent policy changes help ensure that they have the opportunity to do so.

The recent imposition of penalties by the DOJ in two instances should cause physicians to re-evaluate their policies and practices.

Defensive medicine makes it more likely that you will be sued. Defensible medicine? Now, that puts you on malpractice insurers’ "A" lists. Here's how.

Early conversations with terminal patients and family members can often better inform treatment plans, and take out the emotional road blocks.

Here are four issues that doctors and their medical practice staff members need to be aware of to operate a great practice this year.

Just a few changes in your operations can create a whole new atmosphere for your patients and encourage them to return to your practice.

Struggling to find the time to build great relationships with your patients? Here's how technology can help.

Don't let money slip out of your practice in the form of poor collection policies. Here are seven ways to maximize your revenue.

It is not the presence of conflict that is critical; it is the ability to resolve it in a productive and healthy manner that matters most.

What is a provider supposed to do to ensure HIPAA compliance with copying charges when a request for medical records is made? It’s not always easy.

Healthcare information technology has ushered in a new era in medicine in which the doctor-patient relationship is taking a backseat to the doctor-technology relationship.

We accept patients whose parents refuse to vaccinate them into our practice, but it's not an easy road, and it's not an easy decision.

We asked physicians what they wish their patients understood about their profession. Here's what they said.

Technology can improve efficiency, patient engagement, and patient care at your practice - but only if you are using the right technology in the right ways.

Looking for online content to connect with existing and potential patients? Good news. You already have it. Now here's how to use it.

Web-based marketing can hurt your practice's ability to attract and retain patients if it doesn't maintain a high standard.

A recent article in The New York Times on the annual physical exam stirs debate, and affirms commitment of concierge docs.

There is no time like the present to review your patient payment strategy. Here are 11 questions every practice should consider.

High emotional intelligence is a top priority for patients, medical practices, and hospitals who are seeking new physicians. How would you match up?

Having a solid plan in place and not panicking is key when you find yourself suddenly out of network with a popular insurance company.

This year I resolve to communicate better with my patients. Here are five tactics I will use to accomplish my goal.

There is an unfortunate expectation among society and patients that everything affecting health can be addressed and solved.