Patient Relations

Web-based marketing can hurt your practice's ability to attract and retain patients if it doesn't maintain a high standard.

A recent article in The New York Times on the annual physical exam stirs debate, and affirms commitment of concierge docs.

There is no time like the present to review your patient payment strategy. Here are 11 questions every practice should consider.

High emotional intelligence is a top priority for patients, medical practices, and hospitals who are seeking new physicians. How would you match up?

Having a solid plan in place and not panicking is key when you find yourself suddenly out of network with a popular insurance company.

This year I resolve to communicate better with my patients. Here are five tactics I will use to accomplish my goal.

There is an unfortunate expectation among society and patients that everything affecting health can be addressed and solved.

The start of the New Year begs that a to-do list be formed. For medical practices, these five items should be at the top.

Rather than disparage walk-in clinics, make an effort to reach out and form a collaborative arrangement. Both your practice and patients could benefit.

With payer complexities so burdensome, I can see why some physicians forgo health plans altogether.

If physician leaders explain the benefits and uses of patient portals as a means of better efficiency, then all will quickly adopt it, including staff.

We seem to always talk about the EHR from the perspectives of healthcare providers. But what do patients think of EHRs?

Our experts at Physicians Practice Pearls have written on a wide variety of practice-management topics, but these eight columns stood out as the gems.

Patient deductibles will continue to rise to record levels in 2015. Here's how to prepare your practice.

Information requests consume significant resources and represent a real area of risk for medical practices. Here are the top five actions you should take.

Despite the less than impressive state of online physician reviews, it is a factor you should consider in your medical practice marketing.

For hospice providers in both acute care and home settings, one item to place on your New Year's resolutions list is CAHPS Survey Implementation.

Here is Physicians Practice's list of the top health apps in 2014, for physicians and their patients. Featuring links to download the apps.

Mid-December is a great time to celebrate the year's successes and focus on what went right vs. what went wrong at your practice.

I always seek to provide a therapeutic interaction. However, I often seek it in the certainty of medical knowledge and behind the veneer of science.

Here's how to address and deescalate the situation when family members become disruptive or aggressive, and threaten to hinder patient care.

My medical practice donates to various organizations. Recently, I had an idea about how charitable giving could lead to a happier, more professional staff.

Did you ever call your medical practice to try to understand the first impression patients are getting? If not, you might be placing your reputation at risk.

We have all experienced patients who demand certain tests or treatments and see the physician’s role as rubber-stamping whatever is desired. Here's how to deal.