Management & Administration

What do you have to know about ensuring your practice is following the rules of the Practice Compliance with the Americans with Disabilities Act?

Your personality and style shouldn't be the overwhelming consideration when choosing a successor to run your practice.

Practices engaging in strategic planning should look ahead and create a vision of where it wants to be in three to five years.

When was the last time you provided your staff customer service training? If it's been more than a year, it's time to set up training again.

Avoid a misfire when bringing on a new practice manager. Here are some ways to evaluate them and make sure they are making the right moves.

According to this year's Staff Salary Survey, practice employees are taking on an increased workload. It's time to look for better efficiency.

Looking to see if your staff salaries are in line with national benchmarks? Check out our national data on key positions in medical practices broken out by years of experience.

Continuing education for admins is just as important as it is for clinical staff. 'It's imperative they keep up with healthcare's ever-changing environment.

Bringing on a new physician or practice manager can be a stressful process. That's why you should use a recruiter, if you can.

A governance agreement is necessary for practices with two physicians or 200 physicians. Here are the seven essentials of one.

If you are thinking of retiring, or even if you aren't, make sure you have a viable succession plan in place.

If you are looking to improve processes at your practice, an effective method for problem improvement is the "5 Whys."

If your office has a healthy, but morally damaging rumor mill, it's time to take steps to limit the damage.

Outsourcing can allow practice staff and physicians to focus on what they do best. But you have to make sure it's the best decision for your practice.

When preparing for a meeting, be sure that you are confident and knowledgeable in your material, and that your delivery is positive.

Trusts builds great leadership skills. Here are five things that can help physician managers be strong, trustful leaders to their employees.

Most think only their facility and job accommodations are required to be under compliance by ADA. Your practice's website must be too.

Every practice manager dreads having a difficult conversation with a staff member. Here are some strategies to get through one successfully.

Too often, two practices merging with another have a misguided sense of why a deal should happen. Is the strategic vision for the agreement valid?

No one wants to fire someone, but sometimes it needs to be done. Here are six instances where a firing is justified.

Don't waste your time with resolutions. Set your goals properly in order to achieve your objective.

Hiring a relative is an easy way to fill an open position for many practices. Here are the reasons why NOT to do that.

Before you discipline an employee's behavior, take a step back and see the "why" behind it. It could surprise you.

As we look to 2017, physicians and practice owners can't afford to be quiet anymore. They must speak up if they want to improve their situation.

We compiled our readers' favorite practice management articles from the past year reflecting strategies and best practices.

'Tis the season to celebrate the holidays with your staff. Practices must tread carefully, so that no one feels offended or excluded; here are some tips on how to do that.

Most people do not enjoy confrontation, but giving vital feedback to staff is something that you need to do to succeed as a practice.

In clinical work, physicians are used to making quick decisions. When it comes to practice management, you must take your time and evaluate options.

A recent case between a hospital and its former employee emphasizes the need for practices to make sure their handbook is not an accidental handbook.

Every single medical practice plan should include various components that will ensure it's enacted properly. Here are a few areas to consider.