Front Desk

Many practices struggle with hiring a front-desk person. If your recruitment lags, think about hiring for the "right" personality.

Advice to help your front office staff start the billing process off right.

Finding and retaining qualified office staff can be challenging for physician practices

How to alter your approach when dealing with different personality types

Here are six resolutions that can improve your billing and collections in 2020.

Don’t leave the management and growth of your practice up to chance

In this tight labor market, stop searching for the perfect candidate. Train them instead.

Tips for physicians to reduce their tax liability and improve their lifetime income stream

The youngest generation in the workforce wants meaning and stability. Here’s how to show them the meaningful work your physician practice does.

Your practice may have a routine, but does it operate like a well-oiled machine?

Have a difficult employee, low staff morale or trouble filling vacancies? Tips and guidance for how to be a better leader.

Make sure your practice is prepared to help patients get the care they need before their deductibles reset - and that your practice ends this year strong.

A little attention to small billing mistakes can save your practice big money

Practices share their attitudes and frustrations about running a medical practice.

Planning to hire staff or considering whether to give them a raise? Check out our survey results first.

Physician practices can use physician relationship management technology to recoup lost revenue and improve patient outcomes.

You don't have to spend a lot of money (or time) to improve patient care.

Increase patient satisfaction and lift patient collections through transparent patient responsibility

Patients have a growing number of options for care, so providing a personalized end-to-end experience is no longer optional.

Stay independent and profitable through the use of technology.

Ensure your practice’s long-term health by educating patients about their financial responsibility and staff on how to improve medical billing and collections.

It’s important to support medical conversations and instructions with clear documentation using straightforward language on well-thought-out forms. Here are a few suggestions to help you get started.

Six tips that can help physicians collect on services not covered by third parties.

If you let patients know from the start what you expect from them, you’re far more likely to get the money you’re asking for.

Improve your medical collections by communicating your policies up front.

After you finish this paperwork, there's even more paperwork.

Accepting payment via credit card is one way to improve patient collections. But medical practices must take precautions to ensure that their patients’ personal information remains protected.

Here are three simple adjustments that can help you ensure others understand what you're trying to convey. 

Here are six things you can do to enhance the experience patients have when they arrive to see you.

In this digital day and age, physicians need a model for governance and operations that enables them to quickly respond to changes in the market, test new ideas, and apply innovations more broadly to patients’ needs.