Management & Administration

Rethink what you say, and how you say it, as a way to garner employee trust.

How modern technology can help with understaffing.

A look at the interconnectedness of reputation management, patient engagement and value-based care.

Patients have a growing number of options for care, so providing a personalized end-to-end experience is no longer optional.

A strategic plan should be a living and breathing document. Here are 10 ways to ensure your plan is a road map to success.

Avoid legal trouble by doing a thorough review of the electronic prescription process, security options, audits and potential loopholes.

Is your Patient and Family Advisory Council a checked box or a meaningful vehicle for collaboration with patients and families?

Patient care is the top priority for physicians. But in order to provide patients with the best treatment, physicians must take care of their personal, professional, and public priorities.

We think we know our employees, but in reality, we only know as much about their lives outside the workplace as they want to tell us. What they’re not saying could put the safety of the entire office at risk, so it’s more important than ever to be proactive and have a plan.

Health coaching might be the middleman the American healthcare system needs to make reform a reality.

One independent practice has improved patient outcomes, employee efficiency, and practice revenue by implementing a chronic care management program.

How to develop an accounts receivable work plan in three steps

What you need to know about active shooter insurance for your medical practice

Stay independent and profitable through the use of technology.

Here are four strategies that can go a long way towards creating a culture where people feel engaged, empowered, and supported. And the happier your staff, the greater your patient satisfaction.

Don’t settle for a bad deal. Boost your profits by renegotiating your payer contracts.

Ensure your practice’s long-term health by educating patients about their financial responsibility and staff on how to improve medical billing and collections.

There are multiple reasons pass-through billing is illegal and fraudulent-and easy to catch. 

Efforts to save money may even weaken the business-and, sometimes, those weakening effects can be very hard to spot.

Is your practice compliant with the Eliminating Kickbacks and Recovery Act of 2018 (EKRA)? If you don't know what EKRA is, you are not alone-and that is part of the problem.

It’s important to support medical conversations and instructions with clear documentation using straightforward language on well-thought-out forms. Here are a few suggestions to help you get started.

Knowing your break-even point will help you plan for the future.

The quality of patient care depends on high-functioning providers. The increasing trend and data confirming the negative impact of physicians’ ill health on patient care means that the healthcare industry must search for answers - now.

Improve your medical collections by communicating your policies up front.

One antidote to physician burnout is to focus on increasing happiness and work satisfaction.

As providers, it’s our job to identify and anticipate what patients need. But, in order to deliver the right care at the right time, we need to re-examine our processes and relationships not only with our patients, but also with one another.

Nosy employees poking around in medical records or sharing passwords can put your practice at risk of HIPAA violations, lawsuits, and broken agreements with affiliate hospitals or practices.

Reduce your risk of burnout by adding physician assistants to help you carry the load.

A merger or acquisition may look perfect on paper, but it’s the people who ultimately guarantee its success - or failure.

Nine areas that every partnership agreement should consider.