Management & Administration

Whether caused by harsh weather events, mandated rolling black or brown-outs or an unreliable grid — power outages cause tremendous strain to a practice.

The 2025 Staff Salary Survey reveals the ongoing struggle practices have to maintain adequate staffing levels.

Ferhat Dikbiyik, chief research and intelligence officer at Black Kite, talks cybersecurity and the evolving threat of ransomware gangs.

Maryal Concepcion, MD, FAAFP, the owner and CEO of Big Trees MD, shares her experience with direct primary care.

Conducting post-merger integration at a high speed is one of the most critical elements to a deal’s success.

Anders Gilberg, senior vice president for government affairs with MGMA, joins us to discuss the second Trump administration and MGMA's policy wishlist.

Since we use the handshake so often in our daily activities and it is so important, it may be helpful to revisit this important aspect of doctor-patient interaction.

Physician engagement is key to clinical and financial performance.

Physician leaders who adopt these four principles can improve the workplace environment and patient care.

Peter H. Reilly, North American health care practice leader and chief sales officer at HUB International, joins the show to discuss risks that medical practices face in the year ahead.

While there are numerous issues to cover during your lease negotiation, here are four essential concerns for a medical practice that are too often minimized or even overlooked.

Providing great customer service at your medical practice boosts revenue and patient satisfaction.

How practices can battle agains the retail threat.

The impact of behavioral biases on health care business decisions.

While MSOs can provide resources and administrative support for practices, it is critical to understand different contract provisions.

See what challenges practices are facing this year.

Handling hostility, so those difficult ones (and everyone else) wants to work with you.

If you let patients know from the start what you expect from them, you’re far more likely to get the money you’re asking for.

See what challenges practices are facing this year.

Sponsors can play an especially critical role in alleviating the three key challenges facing clinical trial site administrators today.

Providing great customer service at your medical practice boosts revenue and patient satisfaction. Here are 10 tips.

Results from our 2021 survey.

The top challenges the industry faces achieving an interoperable infrastructure.

The managerial role, which historically emphasized operational knowledge and experience is now demanding the familiarity of clinical operations as well.

How value-based care strategies can reduce administrative burdens, improve customer service and the patient experience.