Management & Administration

An explainer of the AAPA's Optimal Team Practice (OTP) initiative and why it's important to improving care.

Here are eight predictions from experts about Secretary Azar's approach to major healthcare issues and his ability to influence policy.

From creating new services to making better use of tech, if you’re among the planners hoping to make 2018 your practice’s best year ever, here are seven strategies that can help.

Here is how you can give your practice staff constructive feedback, helping them build on strengths and discover ways to improve.

Readers' favorite practice management "Pearls" articles from the past year to help improve their practices.

You will likely have an issue with sexual harassment at your practice, here are six ways to deal with the problem and ensure it gets resolved.

Amplifying a practice's vision should be a key goal when developing any messaging strategy, yet many physicians struggle to do this.

Here are some operational steps you should take to ensure your strategic planning process isn't a waste of time.

With year-end coming up fast, now is the time to assess your business practices. Here are some thoughts.

The MGMA’s Anders Gilberg discusses the impact of Tom Price resigning his post at HHS.

The first step to strategically plan for your practice is defining the organization's values, community vision, and mission.

What do you have to know about ensuring your practice is following the rules of the Practice Compliance with the Americans with Disabilities Act?

Your personality and style shouldn't be the overwhelming consideration when choosing a successor to run your practice.

Practices engaging in strategic planning should look ahead and create a vision of where it wants to be in three to five years.

When was the last time you provided your staff customer service training? If it's been more than a year, it's time to set up training again.

Avoid a misfire when bringing on a new practice manager. Here are some ways to evaluate them and make sure they are making the right moves.

According to this year's Staff Salary Survey, practice employees are taking on an increased workload. It's time to look for better efficiency.

Looking to see if your staff salaries are in line with national benchmarks? Check out our national data on key positions in medical practices broken out by years of experience.

Continuing education for admins is just as important as it is for clinical staff. 'It's imperative they keep up with healthcare's ever-changing environment.

Bringing on a new physician or practice manager can be a stressful process. That's why you should use a recruiter, if you can.

A governance agreement is necessary for practices with two physicians or 200 physicians. Here are the seven essentials of one.

If you are thinking of retiring, or even if you aren't, make sure you have a viable succession plan in place.

If you are looking to improve processes at your practice, an effective method for problem improvement is the "5 Whys."

If your office has a healthy, but morally damaging rumor mill, it's time to take steps to limit the damage.

Outsourcing can allow practice staff and physicians to focus on what they do best. But you have to make sure it's the best decision for your practice.

When preparing for a meeting, be sure that you are confident and knowledgeable in your material, and that your delivery is positive.

Trusts builds great leadership skills. Here are five things that can help physician managers be strong, trustful leaders to their employees.

Most think only their facility and job accommodations are required to be under compliance by ADA. Your practice's website must be too.

Every practice manager dreads having a difficult conversation with a staff member. Here are some strategies to get through one successfully.

Too often, two practices merging with another have a misguided sense of why a deal should happen. Is the strategic vision for the agreement valid?