Management & Administration

With payers tightening reimbursement, software costs rising and staffing still constrained, billing isn’t just back-office — it’s a profitability driver.

David Ford, CEO of CMA Physician Services, joins the show to explain how Medway helps independent physicians offload administrative burdens so they can focus on patient care.

Paul Merrick, M.D., and Dan Greenleaf of Duly Health and Care join the show to discuss how independent physician groups can stay competitive, lower costs and preserve autonomy amid consolidation across the health care industry.

From automated charting to intelligent scheduling, AI can save hours each week — if used wisely.

Katie Russell, J.D., partner at Brown Immigration Law, joins the show to discuss how medical practices should respond if ICE agents arrive — and how to stay compliant while protecting patients and staff.

Outdated systems can quietly hurt scheduling, billing and patient experience. Here’s how to recognize when it’s time for a smarter solution.

Small medical practices face rising risks from employee burnout to cyber threats. Insurance coverage can help safeguard your practice and patients.

From communication to consistency, these strategies help you strengthen patient loyalty — and your revenue cycle.

An EHR decision can shape your team’s efficiency and finances for years to come. Here’s what to look for — and how to compare leading platforms head-to-head to find the right fit.

Kevin Schulman, M.D., MBA, professor of medicine at Stanford University, joins the show to talk about administrative burdens in health care.

Andrew Swanson, M.P.A., FACMPE, chief revenue officer at MGMA, joins the show to talk about the pressures facing practices, from shrinking reimbursements to rising costs.

MRO Senior Regional Director of Sales Melissa Hibbert outlined how outsourcing routine but high-stakes tasks can reduce administrative strain.

Yalda Jabbarpour, M.D., and Annie Koempel, Ph.D., M.A., RDN, LD, join the show to talk about women in leadership roles for Women in Medicine Month.

Justin Osmond joins the show to talk about breaking through self-imposed limits and his upcoming keynote at the HCLA Virginia 2025 Fall Conference.

Kem Tolliver, CEO of Medical Revenue Cycle Specialists and opening keynote speaker at HCLA Virginia 2025, explains how practice leadership can cut down on staff burnout by listening and simplifying processes.

Running a private practice isn’t easy, but these strategies can help you cut complexity and reclaim your time.

Kem Tolliver, CEO of Medical Revenue Cycle Specialists and opening keynote speaker at HCLA Virginia 2025, explains how to turn strategic plans into action.

Kem Tolliver, CEO of Medical Revenue Cycle Specialists and opening keynote speaker at HCLA Virginia 2025, shares why embracing innovation, showing vulnerability, fostering a team mentality, and strategically applying solutions are the leadership competencies essential for driving operational success in healthcare.

Kem Tolliver, CEO of Medical Revenue Cycle Specialists and opening keynote speaker at HCLA Virginia 2025, shares how leaders can translate personal insights into measurable organizational improvements by leaning on frontline experience and applying it across teams.

Electronic health record vendors use different pricing models, add-ons and service fees that can quickly inflate your costs. These six tips will help you budget wisely and keep your system working for your practice.

From integration fees to ongoing maintenance, here’s how practices can budget more realistically — and avoid surprises.

Kem Tolliver, FACMPE, CPC, CMOM, president and CEO of Medical Revenue Cycle Specialists, joins the show with some keys to successful leadership in health care.

With hundreds of options on the market, here’s how to find a system that truly works for your practice.

Want to improve patient satisfaction and streamline operations? These 12 front desk refresh strategies can transform your practice’s first impression.

Practical, front-desk tips to improve patient flow, reduce stress and boost satisfaction.