Patient Engagement & Communications

While texting can make things a lot easier (and more profitable), it can also be easy to unknowingly violate HIPAA regulations.

Online reputation management is critical for all healthcare practitioners.

Physicians Practice® spoke with Dr. Reena Pande, chief medical officer of AbleTo, about the current standards and challenges physicals are facing with care and access solutions.

A lack of communication can lead to inefficiency in medical practice, says one expert. What are a few communications sins to avoid?

As more states enact biometric laws (although none are as robust as Illinois), healthcare AI companies, covered entities, and business associates should take note and take steps to update compliance programs in order to reduce the risk of a lawsuit and a potentially criminal HIPAA violation.

Physicians’ professional liability has been heightened by both the pandemic and the significant disinformation and politicization surrounding vaccines and various unsafe treatment and prevention methods

Text messaging patients is a great way to increase recalls and keep them healthy. Texting campaigns have increased patient services revenue and improved care compliance. Simple text message templates, scheduled in advance, will make it easy for your staff.

Some low- and no-cost ways physicians can reduce wait times and increase patient satisfaction.

Maintaining a consistent blog makes patients feel informed, establishes provider reliability, and promotes engagement between patients and your practice.

Improve your local online presence to increase patient volume.

Here’s your guide to six common phrases physicians too often say to patients.

Text messages for patient payments and insurance verification make a difficult task easier. Tweak your technology to get paid on time and reduce the friction in your patient billing process.

Physicians Practice® spoke with Michael Morgan, at the time the CEO of Updox and a contributor to Physicians Practice, to discuss the new technologies that you should consider implementing in your practice and why implementing a virtual care strategy will be so important post COVID.

Only a quarter of Medicare and Medicare Advantage recipients receive an annual wellness visit.

How can healthcare providers provide a safe space for LGBTQ+ patients?

First, ensure that you are compliant with TCPA. Get consent for all text message communications with patients as part of your normal intake process.

Prioritize safety & comfort when buying waiting room chairs.

Online marketing is not easy and takes some time to plan, but here are five strategies to start attracting new patients to your medical practice.

Preparedness in the post-pandemic era demands that the healthcare industry disentangle itself from the fax machines, pagers, land lines and other unwieldy implements of a bygone age.

Email is one area ripe for AI innovation.

Appointment reminders are a great place to begin text messaging patients. Patients want them, laws (e.g., TCPA) are relatively lenient toward them, and they can reduce no-shows. See how to text message patient appointment reminders effectively.

Providers can reap the rewards of a digital transformation that boosts efficiency and profitability, but they must first invest in the right technology.

Text messaging patients is a great way to boost engagement. But, it can be difficult to get patients enrolled in a text messaging service. Spam calls and texts are pervasive and TCPA penalizes improper text messaging practices.

Five tips for a successful RPM program.

Here are some steps healthcare providers can take to better serve LGBTQ patients.

Used effectively, new technologies can deepen the existing, trust-based relationships that so many patients have with their physicians.

There is an urgent need to institute policies and practices that systemically address malnutrition.

Texting patients is a double-edged sword. It can increase recalls, boost satisfaction, and improve care. But, it can also put hinder regulatory compliance and increase staff stress. Here are five tips to reduce these risks and make texting work for you.

Traditional paper statements and calls have been increasingly ineffective.

Technology to consider implementing in your practice