Top tips and HIPAA implications.
Staying on the right side of HIPAA with your email communication
If you leverage the right business partners for your email, you can both mitigate risk and provide seamless communication to your patients.
Strengthen care by building authentic partnerships with patients
Today’s patients are savvy healthcare consumers seeking access to trusted healthcare content and digital health technology that empowers them to make educated care decisions throughout their health and wellness journey.
How to ask patients for reviews in person
Training your staff to ask patients for feedback and reviews is one of the best ways to get it. It is important to prepare a script for the front desk, set up an incentives structure, and review progress daily.
10 Customer Service Habits for Your Medical Practice
Is your clinic overlooking the basic premises of customer service? We'll fix that!
Why the revenue cycle is vital to exceeding patient expectations and driving financial performance
As physician practices look for ways to build volume and engagement, it’s critical to thoughtfully consider it all from the point of view of patients and consumers.
Why asking for patient feedback is important
Your average score on clinician reviews websites is what the vast majority of prospective patients are making their judgments on. And with a proper negative review management process in place, you can even get rid of a lot of the bad reviews.
Six key components of a digital marketing strategy to drive physician referrals
Digital marketing offers a less expensive means of physician referral marketing—one that will be beneficial both now, as we begin to emerge from the pandemic, and in the future.
Creating a patient satisfaction improvement plan
A step-by-step guide to improved patient satisfaction scores at your practice.
Strengthening Payer-Provider Partnership for Value: Why data transparency is key
A transparent, data-driven approach can ease the transition from traditional fee-for-service to value-based contracts.
Hyper-personalized digital interventions improve outcomes
New study links digital to behavior change and diabetes outcomes
Differentiate your practice with a unique patient-centric approach
Price transparency and consumerism are here to stay. Ensure your practice is as well.
How to properly email patients for reviews and feedback
When the office is busy, e-mailing or texting patients to leave feedback is effective. Avoid the pitfalls of unethical feedback solicitation and provide patients allowed incentives to leave their thoughts.
Humanizing patient engagement with one-to-one coaching
Effective coaching delivered virtually must be conversational and personalized to the individual.
New clinical guidance tools improving evidence-based care
Tools that can help with point-of-care clinical decisions.
Why innovation with FHIR APIs strengthen our healthcare ecosystem
As the industry moves forward, we must ensure all information is included and adoption is encouraged amongst providers of all sizes and types.
COVID-19 Vaccines and Liability: What your medical practice needs to know
Despite the PREP Act’s broad immunity coverage, plaintiffs’ attorneys have already been filing complaints in many jurisdictions.
Beyond Telehealth: Expanding the definition of virtual care
Why the conflation of “telehealth” and “virtual care” is misguided.
Confidentiality and consent considerations when treating minors
When considering the treatment of minors, as well as the release of the related protected health information, there are considerations not to overlook.
Telehealth fraud and abuse enforcement efforts unlikely to taper
The history of government healthcare fraud and abuse enforcement efforts teaches one unassailable lesson: increased utilization inevitably leads to increased government scrutiny.
Myths of patient experience platforms
As disastrous and horrific as the coronavirus pandemic has been, many good things have come from it too.
Care management and financial opportunities from telehealth services
Dr. Janis Coffin, DO, discusses how telehealth has increased the opportunity to manage patients with chronic conditions and how practices can financially benefit from these setups.
Measuring the ROI of patient communications
Insights from MGMA’s Medical Practice Excellence Pathways Conference.
Training clinicians and residents to succeed in value-based care
How do we guide the next generation of clinicians to prioritize value over volume?
Patient Experience Software: Advantageous for everyone
Software is a powerful tool for provider-patient collaboration, which is one of the most important factors for determining outcomes in every area of health.
Going the extra mile to make patients feel welcome
Making patients feel secure and cared for is what we strive for every day.
Managing online reputation with a virtual care strategy
How reputation management has been key to attracting more customers for one virtual care program.
How one concierge practice adapted to virtual care
How one practice managed the transition to virtual care before the pandemic.
How the healthcare industry is addressing bias
Some of the ways the industry is addressing these issues in medical school and beyond.
Eight technologies practices are leveraging to deliver better patient care
Solutions that have become more than just “nice-to-have” since the beginning of the 2020 pandemic.
Patient biases can also affect care delivery and outcomes
Patients can hold biases toward physicians in the same way that physicians can be biased in their care delivery.
