Patient Engagement & Communications

Software is a powerful tool for provider-patient collaboration, which is one of the most important factors for determining outcomes in every area of health.

Making patients feel secure and cared for is what we strive for every day.

How reputation management has been key to attracting more customers for one virtual care program.

How one practice managed the transition to virtual care before the pandemic.

Some of the ways the industry is addressing these issues in medical school and beyond.

Solutions that have become more than just “nice-to-have” since the beginning of the 2020 pandemic.

Patients can hold biases toward physicians in the same way that physicians can be biased in their care delivery.

Our experience shows how key features of value-based care can position practices to be more resilient, adaptable, and future-oriented.

The difference between a ‘conscious bias’ and an ‘unconscious bias’ and how they are measured.

What bias means for physician’s everyday work experiences.

Giving bad news is not fun, but as a doctor, it is something you'll have to do from time to time. Here are some tips on how to do it.

With consumer-driven business models running the show, your existing call-handling systems and protocols are likely not contributing to the patient loyalty you need for a thriving practice.

Medical malpractice data shows us that bad patient-provider communication correlates with medical malpractice claims.

What practices should be planning for to make the best RCM strategy this year, from David Cohen, chief product and technology officer of Greenway Health.

There's a lot to be said for first impressions. So, when do your new patients form their first impressions of you?

Some providers are taking steps to serve those that have historically been neglected.

How reinforcing care coordination can create value and improve patient outcomes.

How billing for telehealth services have changed throughout the pandemic.

The benefits and challenges involved with integrating a telehealth system with an EHR.

A physician asks whether he can legally refuse treatment to a patient with an unpaid balance. Here are five legal considerations.

How will physicians manage the increasing demand as patients return to care without getting burned out in the process?

The concept of integrated telehealth solutions and how this impacts workflows.

How physicians can remain updated with standards of care.

Will point solutions continue to emerge, or will there be a widespread consolidation of programs and services?

How providers should take issues into consideration when exploring point solutions for their patients.

Physician referral programs have gone digital, saving time, money, and a lot of effort.

Physicians Practice® spoke with Rich Miller, chief strategy officer of Qgenda, about practices' clinical capacity management during the pandemic and what you can do to optimize your capacity management strategies.

The phenomenon of ‘point solution fatigue’ affecting physicians, providers, and payers.

Now is the time for decisive COVID-19 recovery.

The shortcomings of current standards of care and why finding solutions might be so challenging and complex.