Patient Engagement & Communications

How technology can aid physicians in returning to focusing on patient care.

These three efforts are some basic steps that will go a long way toward ensuring you accomplish your marketing goals while still maintaining patient privacy.

If you leverage the right business partners for your email, you can both mitigate risk and provide seamless communication to your patients.

Today’s patients are savvy healthcare consumers seeking access to trusted healthcare content and digital health technology that empowers them to make educated care decisions throughout their health and wellness journey.

Training your staff to ask patients for feedback and reviews is one of the best ways to get it. It is important to prepare a script for the front desk, set up an incentives structure, and review progress daily.

Is your clinic overlooking the basic premises of customer service? We'll fix that!

Physicians Practice® spoke with Michael Parisi, Vice President of assurance strategy and Community Development at high trust Alliance, about how physicians and practice owners can discern whether or not communications technology they are interested in integrating into their practice is certified secure.

As physician practices look for ways to build volume and engagement, it’s critical to thoughtfully consider it all from the point of view of patients and consumers.

Your average score on clinician reviews websites is what the vast majority of prospective patients are making their judgments on. And with a proper negative review management process in place, you can even get rid of a lot of the bad reviews.

Digital marketing offers a less expensive means of physician referral marketing—one that will be beneficial both now, as we begin to emerge from the pandemic, and in the future.

A step-by-step guide to improved patient satisfaction scores at your practice.

A transparent, data-driven approach can ease the transition from traditional fee-for-service to value-based contracts.

New study links digital to behavior change and diabetes outcomes

Price transparency and consumerism are here to stay. Ensure your practice is as well.

When the office is busy, e-mailing or texting patients to leave feedback is effective. Avoid the pitfalls of unethical feedback solicitation and provide patients allowed incentives to leave their thoughts.

Effective coaching delivered virtually must be conversational and personalized to the individual.

How a practice’s revenue cycle management can effect patient payments and the likelihood of surprise billing scenarios.

Tools that can help with point-of-care clinical decisions.

When providers should begin discussing payments for services with patients.

As the industry moves forward, we must ensure all information is included and adoption is encouraged amongst providers of all sizes and types.

How providers can reduce the likelihood of surprise billing.

What a surprise billing scenario may look like in small, independent practices.

Despite the PREP Act’s broad immunity coverage, plaintiffs’ attorneys have already been filing complaints in many jurisdictions.

Why the conflation of “telehealth” and “virtual care” is misguided.

The concept of Balance Billing and how it relates to surprise billing.