Patient Engagement & Communications

A transparent, data-driven approach can ease the transition from traditional fee-for-service to value-based contracts.

New study links digital to behavior change and diabetes outcomes

Price transparency and consumerism are here to stay. Ensure your practice is as well.

When the office is busy, e-mailing or texting patients to leave feedback is effective. Avoid the pitfalls of unethical feedback solicitation and provide patients allowed incentives to leave their thoughts.

Effective coaching delivered virtually must be conversational and personalized to the individual.

Tools that can help with point-of-care clinical decisions.

As the industry moves forward, we must ensure all information is included and adoption is encouraged amongst providers of all sizes and types.

Despite the PREP Act’s broad immunity coverage, plaintiffs’ attorneys have already been filing complaints in many jurisdictions.

Why the conflation of “telehealth” and “virtual care” is misguided.

When considering the treatment of minors, as well as the release of the related protected health information, there are considerations not to overlook.

The history of government healthcare fraud and abuse enforcement efforts teaches one unassailable lesson: increased utilization inevitably leads to increased government scrutiny.

As disastrous and horrific as the coronavirus pandemic has been, many good things have come from it too.

Dr. Janis Coffin, DO, discusses how telehealth has increased the opportunity to manage patients with chronic conditions and how practices can financially benefit from these setups.

Insights from MGMA’s Medical Practice Excellence Pathways Conference.

How do we guide the next generation of clinicians to prioritize value over volume?

Software is a powerful tool for provider-patient collaboration, which is one of the most important factors for determining outcomes in every area of health.

Making patients feel secure and cared for is what we strive for every day.

How reputation management has been key to attracting more customers for one virtual care program.

How one practice managed the transition to virtual care before the pandemic.

Some of the ways the industry is addressing these issues in medical school and beyond.

Solutions that have become more than just “nice-to-have” since the beginning of the 2020 pandemic.

Patients can hold biases toward physicians in the same way that physicians can be biased in their care delivery.

Our experience shows how key features of value-based care can position practices to be more resilient, adaptable, and future-oriented.

The difference between a ‘conscious bias’ and an ‘unconscious bias’ and how they are measured.

What bias means for physician’s everyday work experiences.

Giving bad news is not fun, but as a doctor, it is something you'll have to do from time to time. Here are some tips on how to do it.

With consumer-driven business models running the show, your existing call-handling systems and protocols are likely not contributing to the patient loyalty you need for a thriving practice.

Medical malpractice data shows us that bad patient-provider communication correlates with medical malpractice claims.

What practices should be planning for to make the best RCM strategy this year, from David Cohen, chief product and technology officer of Greenway Health.

There's a lot to be said for first impressions. So, when do your new patients form their first impressions of you?