September 25th 2023
Your weekly dose of wisdom from the Physicians Practice experts.
September 21st 2023
Providing great customer service at your medical practice boosts revenue and patient satisfaction. Here are 10 tips.
September 18th 2023
September 14th 2023
Best practices for figuring out what patients want from your practice.
September 7th 2023
Practices can build engagement through relevant, targeted messaging and by making communication as easy as possible.
Top tips and HIPAA implications.
Strengthening Payer-Provider Partnership for Value: Why data transparency is key
A transparent, data-driven approach can ease the transition from traditional fee-for-service to value-based contracts.
Hyper-personalized digital interventions improve outcomes
New study links digital to behavior change and diabetes outcomes
Differentiate your practice with a unique patient-centric approach
Price transparency and consumerism are here to stay. Ensure your practice is as well.
How to properly email patients for reviews and feedback
When the office is busy, e-mailing or texting patients to leave feedback is effective. Avoid the pitfalls of unethical feedback solicitation and provide patients allowed incentives to leave their thoughts.
Humanizing patient engagement with one-to-one coaching
Effective coaching delivered virtually must be conversational and personalized to the individual.
New clinical guidance tools improving evidence-based care
Tools that can help with point-of-care clinical decisions.
Why innovation with FHIR APIs strengthen our healthcare ecosystem
As the industry moves forward, we must ensure all information is included and adoption is encouraged amongst providers of all sizes and types.
COVID-19 Vaccines and Liability: What your medical practice needs to know
Despite the PREP Act’s broad immunity coverage, plaintiffs’ attorneys have already been filing complaints in many jurisdictions.
Beyond Telehealth: Expanding the definition of virtual care
Why the conflation of “telehealth” and “virtual care” is misguided.
Confidentiality and consent considerations when treating minors
When considering the treatment of minors, as well as the release of the related protected health information, there are considerations not to overlook.
Telehealth fraud and abuse enforcement efforts unlikely to taper
The history of government healthcare fraud and abuse enforcement efforts teaches one unassailable lesson: increased utilization inevitably leads to increased government scrutiny.
Myths of patient experience platforms
As disastrous and horrific as the coronavirus pandemic has been, many good things have come from it too.
Care management and financial opportunities from telehealth services
Dr. Janis Coffin, DO, discusses how telehealth has increased the opportunity to manage patients with chronic conditions and how practices can financially benefit from these setups.
Measuring the ROI of patient communications
Insights from MGMA’s Medical Practice Excellence Pathways Conference.
Training clinicians and residents to succeed in value-based care
How do we guide the next generation of clinicians to prioritize value over volume?
Patient Experience Software: Advantageous for everyone
Software is a powerful tool for provider-patient collaboration, which is one of the most important factors for determining outcomes in every area of health.
Going the extra mile to make patients feel welcome
Making patients feel secure and cared for is what we strive for every day.
Managing online reputation with a virtual care strategy
How reputation management has been key to attracting more customers for one virtual care program.
How one concierge practice adapted to virtual care
How one practice managed the transition to virtual care before the pandemic.
How the healthcare industry is addressing bias
Some of the ways the industry is addressing these issues in medical school and beyond.
Eight technologies practices are leveraging to deliver better patient care
Solutions that have become more than just “nice-to-have” since the beginning of the 2020 pandemic.
Patient biases can also affect care delivery and outcomes
Patients can hold biases toward physicians in the same way that physicians can be biased in their care delivery.
How value-based care helped our independent practice survive 2020
Our experience shows how key features of value-based care can position practices to be more resilient, adaptable, and future-oriented.
Conscious vs unconscious bias in physician practices
The difference between a ‘conscious bias’ and an ‘unconscious bias’ and how they are measured.
What biases in medicine means for physicians
What bias means for physician’s everyday work experiences.
Communicating bad news to your patients
Giving bad news is not fun, but as a doctor, it is something you'll have to do from time to time. Here are some tips on how to do it.
Expert tips to create a concierge-style patient experience
With consumer-driven business models running the show, your existing call-handling systems and protocols are likely not contributing to the patient loyalty you need for a thriving practice.
Doctor-patient communication’s role in mitigating medical malpractice claims
Medical malpractice data shows us that bad patient-provider communication correlates with medical malpractice claims.
Planning for the best RCM strategy in 2021
What practices should be planning for to make the best RCM strategy this year, from David Cohen, chief product and technology officer of Greenway Health.
How to make a great first impression at your medical practice
There's a lot to be said for first impressions. So, when do your new patients form their first impressions of you?
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