Patient Engagement & Communications

Neil Baum, MD, gives some tips on when to call patients at home.

Maryal Concepcion, MD, FAAFP, the owner and CEO of Big Trees MD, shares her experience with direct primary care.

Since we use the handshake so often in our daily activities and it is so important, it may be helpful to revisit this important aspect of doctor-patient interaction.

Explore why hiring a marketing consultant for your practice can be beneficial and provide practical steps for finding and vetting the right candidate or agency.

Providing great customer service at your medical practice boosts revenue and patient satisfaction.

Robert Kushner, MD, professor of medicine and medical education at Northwestern university joins the show to talk about the latest advancements in treating obesity.

This is the best way to see that your website is continually up-to-date and complies with the ever-evolving ADA regulations and guidelines.

Psychiatrist Richard Miller, MD, of Elwyn Adult Behavioral Health in East Greenwich, Rhode Island, discusses how to talk to patients about health information they get from social media.

Practices have tools at their disposal that can help alleviate some of the problems that women face with health care affordability and access.

For practices, care gaps translate to lost volume and revenue as well as the potential for their patients to experience preventable diseases and worsening health.

The verdict is in for how practice's feel about their payers, and it isn't good.

These are the real reasons consumers prefer telehealth, and they might surprise you.

Evidence shows that patients who feel they are not heard or respected by their doctors experience poorer outcomes.

It is necessary to have metrics for gauging the effectiveness of your marketing efforts.

Your weekly dose of wisdom from the Physicians Practice experts.

Your weekly dose of wisdom from the Physicians Practice experts.

This is not a time to be defensive or be oft-putting. Show the patient that you respect their right to make decisions about their care. Avoid being defensive or dismissive.

Actionable patient data lives in your digital engagement tools — use it!

A look at how communication can repair the divide between physician and patient.

The COVID-19 pandemic caused many patients to lose trust in the health care system.

Providing patients a positive experience, especially toward the end of the doctor-patient encounter, can pay dividends.

Patient engagement should go beyond just administrative work and scheduling appointments.

A highly effective and efficient way to engage with patients in danger of missing their recommended preventive services is text messaging.

When patients fail to understand or follow a physician’s advice, it can lead to frustration for the physician, an increased workload due to the need to address non-adherence, or the risk of a medical error.

With search engines and artificial intelligence tools, it may be incredibly easy to search for “how” to do something, but it’s often the “why,” “where,” and “when” that elude us when first starting a new discipline.