Patient Engagement & Communications

Discover 11 proven strategies to boost patient satisfaction, enhance the patient experience and improve retention at your medical practice.

Neil Baum, MD, tells how to deal with last minute patient questions.

Learn when and how to properly dismiss a patient from your medical practice with this step-by-step guide covering legal, ethical, and professional best practices.

Why improving wait times matters — and how your practice can do it efficiently.

Relying on myths about patient engagement can lead to mistakes for your practice.

Online presence is the digital footprint that a person or business has established through various online channels.

Ferhat Dikbiyik, chief research and intelligence officer at Black Kite, talks cybersecurity and the evolving threat of ransomware gangs.

Maryal Concepcion, MD, FAAFP, the owner and CEO of Big Trees MD, shares her experience with direct primary care.

Since we use the handshake so often in our daily activities and it is so important, it may be helpful to revisit this important aspect of doctor-patient interaction.

Explore why hiring a marketing consultant for your practice can be beneficial and provide practical steps for finding and vetting the right candidate or agency.

Providing great customer service at your medical practice boosts revenue and patient satisfaction.

Robert Kushner, MD, professor of medicine and medical education at Northwestern university joins the show to talk about the latest advancements in treating obesity.

This is the best way to see that your website is continually up-to-date and complies with the ever-evolving ADA regulations and guidelines.

Psychiatrist Richard Miller, MD, of Elwyn Adult Behavioral Health in East Greenwich, Rhode Island, discusses how to talk to patients about health information they get from social media.

Practices have tools at their disposal that can help alleviate some of the problems that women face with health care affordability and access.

For practices, care gaps translate to lost volume and revenue as well as the potential for their patients to experience preventable diseases and worsening health.

The verdict is in for how practice's feel about their payers, and it isn't good.

These are the real reasons consumers prefer telehealth, and they might surprise you.

Evidence shows that patients who feel they are not heard or respected by their doctors experience poorer outcomes.

It is necessary to have metrics for gauging the effectiveness of your marketing efforts.

Your weekly dose of wisdom from the Physicians Practice experts.

Your weekly dose of wisdom from the Physicians Practice experts.

This is not a time to be defensive or be oft-putting. Show the patient that you respect their right to make decisions about their care. Avoid being defensive or dismissive.

Actionable patient data lives in your digital engagement tools — use it!

A look at how communication can repair the divide between physician and patient.