Patient Engagement & Communications

Your weekly dose of wisdom from the Physicians Practice experts.

Neil Baum, MD, explains how retaining the good associates you've attracted to your practice can lead to higher income for you.

Your weekly dose of wisdom from the Physicians Practice experts.

Jeffrey A. Singer, M.D., a general surgeon and senior fellow at the Cato Institute, joins the show to talk patient autonomy in health care.

Neil Baum, MD, describes some of the lessons physicians and practice administrators should take from the late Pope Francis.

Your weekly dose of wisdom from the Physicians Practice experts.

Neil Baum, MD, explains how the age old medical practice of shaking hands with patients and how it can help demonstrate trust.

Michael Fenster, MD — better known as Chef Dr. Mike — joins the show to discuss the importance of eating healthy.

Neil Baum, MD, explains the benefits of appearing in the media and how to attract their attention.

Celebrate Patient Experience Week by implementing seven low-cost, high-impact strategies that transform your medical practice into a more welcoming, inclusive office and boost patient satisfaction.

Boost patient satisfaction and retention with these nine proven strategies to improve the patient experience in your medical practice.

Discover essential medical practice marketing metrics—cost per lead (CPL), patient acquisition cost (PAC) and return on investment (ROI)—to attract more patients and maximize revenue with data-driven decisions.

Discover eight practical, low-cost marketing strategies to help medical practices attract new patients, boost visibility, and grow sustainably in today’s competitive healthcare landscape.

With the right strategy and tone, you can transform a critical review into an opportunity to strengthen patient relationship.

Discover 11 proven strategies to boost patient satisfaction, enhance the patient experience and improve retention at your medical practice.

Learn when and how to properly dismiss a patient from your medical practice with this step-by-step guide covering legal, ethical, and professional best practices.

Relying on myths about patient engagement can lead to mistakes for your practice.

Online presence is the digital footprint that a person or business has established through various online channels.

Ferhat Dikbiyik, chief research and intelligence officer at Black Kite, talks cybersecurity and the evolving threat of ransomware gangs.

Since we use the handshake so often in our daily activities and it is so important, it may be helpful to revisit this important aspect of doctor-patient interaction.

Explore why hiring a marketing consultant for your practice can be beneficial and provide practical steps for finding and vetting the right candidate or agency.

Providing great customer service at your medical practice boosts revenue and patient satisfaction.

This is the best way to see that your website is continually up-to-date and complies with the ever-evolving ADA regulations and guidelines.

Practices have tools at their disposal that can help alleviate some of the problems that women face with health care affordability and access.

For practices, care gaps translate to lost volume and revenue as well as the potential for their patients to experience preventable diseases and worsening health.