Patient Flow Wait Times

With consumer-driven business models running the show, your existing call-handling systems and protocols are likely not contributing to the patient loyalty you need for a thriving practice.

Advice for implementing a virtual waiting room

The advantage begins at the front door

How providers can stand out in a consumer culture.

Rich Miller, chief strategy officer of Qgenda, offers some advice and insights for practices as they tackle their capacity management.

Rich Miller, chief strategy officer of Qgenda, discusses how COVID-19 affected clinical capacity in the early stages of the pandemic and how it will have lasting effects on capacity management into the future.

Rich Miller, chief strategy officer of Qgenda, discusses how clinical capacity management effects many aspects of your practice and why you should be paying close attention to these processes.

Rich Miller, chief strategy officer of Qgenda, discusses what practices should be looking for when optimizing their clinical capacity management processes.

Rich Miller, chief strategy officer of Qgenda, outlines the concept of Clinical Capacity Management and discusses old and new tech tools to streamline these processes.

There’s no magic wand to immediately upgrade your administrative systems, but there are actions you can take.

Integrating technology into your waiting room experience can save time and increase patient satisfaction.

How you can balance the clinical capacity created by the interplay of room, provider, and patient.

As you map out your practice's reopening plan, it’s important that it continues to prioritize patient care.

Telehealth platforms play a key role as physicians reconfigure office visits, adjust to new regulations, and seek to restore their practices.

Patients returning to the waiting room need reassurance-and rules. 

Greatest impact will be felt in small towns and rural clinics.

After you finish this paperwork, there's even more paperwork.

As the diagnosis rate of autism spectrum disorder rises, physicians increasingly need to accommodate a population with special considerations.

Stanford Health Care learned how to create standardized work to improve patient access and quality outcomes in five areas. These lessons learned can be applied to improve patient outcomes, quality, and service regardless of medical practice size-or budget.

Here are six things you can do to enhance the experience patients have when they arrive to see you.

Patients who want things to be done right then and there are typically broken up into two groups. Here's a breakdown of both.

PAs are educated in communication techniques and may have more time to educate patients and their families, improving patient satisfaction.

Certified PAs can be an invaluable tool for practices with spring allergy season quickly approaching.

Taking a serious look at your worth and value might have your head spinning, but it’s worth it.

The design of a healthcare facility goes a long way towards a patient's level of comfort and perception of the quality of treatment.

WiFi is an attractive feature for guests in the waiting room. Just ask this patient who squatted on his practice WiFi network for months.

When it comes to designing your practice, be sure to design with the patient, and then the doctor, in mind.

If you aren't giving your front-office staff kudos on a daily basis, you need to look closer at how they schedule your patients.

Don't allow new patients to wait 30 minutes because of an outdated intake process, here are ways to make it more efficient.

Nate Moore doesn't have a crystal ball, but he says that every practice should be able to plan ahead based on appointment data.