Management & Administration

Stage your practice for success by taking the steps to identify and market it to your ideal patient.

Whether physicians personally agree or support LGBT rights should be a non-issue when it comes to providing the best possible care for all patients.

IBM's Paul Grundy may best be known for his role in creating Patient-Centered Medical Homes, but his next steps are all about primary care.

Hiring the right candidate for your medical practice is not the easiest task. But if you prepare beforehand and ask the right questions, you can.

Effective management is the ability to influence staff so that they willingly and enthusiastically strive toward achievement of practice goals.

It makes good business sense to outsource the billing for most medical practices. That said, the outsourcing must be to a competent billing service.

Physicians don't appreciate being taken away from their work to attend sessions that provide no value. Here are seven steps to avoid such meetings.

Squabbling among staff members can not only lead to bad morale, but can sour patients on your practice. Here's how to stop it in its tracks.

While dismissing a staff member from your practice can be unpleasant, it is vital that you, as the physician leader, be involved.

Wondering what's appropriate to wear at your medical practice? Always feel guilty when you go on vacation? Let the Civility CEO help.

Creating access to quality patient care at a reasonable cost requires a systematic approach that involves both physicians and staff members.

Dismissing a medical practice staff member is never fun. Here's how to reduce the likelihood you will need to go through the process.

Firing a medical practice staff member is never easy. Here's how to determine who should do it, and how.

Physician employers must be ever vigilant when seeking to classify an employee as salaried and exempt from overtime pay.

We asked physicians to share their favorite tactics for rewarding and acknowledging their staff members. Here's what they said.

Medical practice managers must be more aware of how physicians deliver care and how they can help them do it more efficiently.

Congratulations, you've hired a new NP or PA. Now be sure your patients know and understand who they'll be seeing.

Advanced practitioners can deliver significant value, but recruiting must be driven by economics and a commitment to team-based care.

So many physicians are working hard to improve patient satisfaction. Here's the one the one thing they can do to make the most positive impact.

Our seventh annual Staff Salary Survey collected data from nearly 1,100 practices nationwide. Here are some key data points every practice should know.

Desire to succeed at work can easily eclipse family obligations. But this physician found a way to integrate both goals into her life.

Our pediatric practice has a new policy: no more medical excuse notes. Here's why we did it and how we let everyone know about our new stance.

Identifying your medical team's value to the practice and communicating that properly can yield amazing results.

When you regularly ask staff members to share honest feedback, they'll know that you're listening and that you value their opinion.

ICD-10 will be here before you know it. Here's what you need to do before October 1.