Drew Stevens, PhD

Here are four issues that doctors and their medical practice staff members need to be aware of to operate a great practice this year.

If physician leaders explain the benefits and uses of patient portals as a means of better efficiency, then all will quickly adopt it, including staff.

Did you ever call your medical practice to try to understand the first impression patients are getting? If not, you might be placing your reputation at risk.

In order to thrive in the new healthcare environment, medical practices must take a proactive approach. Here are six key action items I recommend.

A great patient experience guarantees referrals, leads to great reviews on doctor rating websites, and enhances your medical practice's brand value.

The key to dealing with problem medical practice employees who question your decisions is moving quickly to fix the behavior. Here's what I recommend.

It is time for physicians and their staff members to develop strategies to help their practices survive and thrive.

I have experienced the good, the bad, and the ugly when it comes to medical practice websites. Here are a few of the common mistakes I see.

Your relationships with patients play a huge role in attracting potential patients to your medical practice. Don't miss out due to poor patient service.

Doctors and their practices are similar to any product or service: They represent a brand, and like all products or services, that brand must be protected.

A poor first impression will diminish patient confidence, lower patient volume, and reduce your brand value. Here are some simple ways to start off on the right foot.