Management & Administration

It makes good business sense to outsource the billing for most medical practices. That said, the outsourcing must be to a competent billing service.

Physicians don't appreciate being taken away from their work to attend sessions that provide no value. Here are seven steps to avoid such meetings.

Squabbling among staff members can not only lead to bad morale, but can sour patients on your practice. Here's how to stop it in its tracks.

While dismissing a staff member from your practice can be unpleasant, it is vital that you, as the physician leader, be involved.

Wondering what's appropriate to wear at your medical practice? Always feel guilty when you go on vacation? Let the Civility CEO help.

Creating access to quality patient care at a reasonable cost requires a systematic approach that involves both physicians and staff members.

Dismissing a medical practice staff member is never fun. Here's how to reduce the likelihood you will need to go through the process.

Firing a medical practice staff member is never easy. Here's how to determine who should do it, and how.

Physician employers must be ever vigilant when seeking to classify an employee as salaried and exempt from overtime pay.

We asked physicians to share their favorite tactics for rewarding and acknowledging their staff members. Here's what they said.

Medical practice managers must be more aware of how physicians deliver care and how they can help them do it more efficiently.

Congratulations, you've hired a new NP or PA. Now be sure your patients know and understand who they'll be seeing.

Advanced practitioners can deliver significant value, but recruiting must be driven by economics and a commitment to team-based care.

So many physicians are working hard to improve patient satisfaction. Here's the one the one thing they can do to make the most positive impact.

Our seventh annual Staff Salary Survey collected data from nearly 1,100 practices nationwide. Here are some key data points every practice should know.

Desire to succeed at work can easily eclipse family obligations. But this physician found a way to integrate both goals into her life.

Our pediatric practice has a new policy: no more medical excuse notes. Here's why we did it and how we let everyone know about our new stance.

Identifying your medical team's value to the practice and communicating that properly can yield amazing results.

When you regularly ask staff members to share honest feedback, they'll know that you're listening and that you value their opinion.

ICD-10 will be here before you know it. Here's what you need to do before October 1.

Here are some questions that can help physicians and medical practice managers determine if they can safely take on more responsibilities.

Are your patients relying too much on inaccurate information from Dr. Google? Here are some resources to steer them in a better direction.

Are you doing all you can to keep patients happy and healthy at your medical practice? Here are some simple, but effective, tips.

If you have not set specific job expectations for your staff members, slacking behavior might have more to do with your oversight, than it does laziness.

Everyone wants to be a better manager, but with so many potential areas for improvement, where does one start? Here are three suggestions from experts.

Benefits are an important part of employee compensation. But, they also bring value to your practice in terms of attracting and keeping quality staff.

Some of the most valued employee benefits are low cost or free to your practice. Go ahead; ask your staff what they'd really like.

Do you spend more time sorting out staffing issues than you do delivering patient care? If so, you might want to consider a different management style.

Here's why workplace "culture" is so important, and how you can cultivate a great culture at your medical practice.

ICD-10 training for your staff will vary by learning style and practice role. Here are eight resources to meet your needs.