Management & Administration

Do all of your employees understand what professional e-mail communication is? If not, it's best to get that clear, ASAP.

Outsourcing practice functions is not automatically a win-win. Make sure you consider both positive and negative effects prior to making a decision.

When staff members are overloaded, look for simple ways to maximize their productivity. You don't always need to add staff.

Money is tight at medical practices. Here are some small ways to reduce your operating costs.

We are trained to believe that tackling multiple items is efficient and productive, but that's a huge misconception.

Sleuthing out root problems in your practice operations may begin with simply asking "Why?"

Employees who are "engaged" have greater commitment to the practice, and often go above and beyond their basic job descriptions.

If your practice regularly treats high profile patients, you should develop a special VIP protocol for your physicians and staff.

Thinking about outsourcing? Here are five situations where it is not a good idea.

As a physician, take some time to learn a few medical practice management principles to more fully support your practice manager.

Concentration is a time management tool that practice managers can use to boost productivity and performance.

Don't take your patients or their business for granted. One of the best marketing strategies is to engage patients on a personal level.

Even dedicated staff can sometimes have tunnel vision. But unless team members work together to achieve practice-wide goals, productivity suffers.

Do your staff members go to the bank each night, to make a cash deposit? Do you worry about their safety? Here's how to make that chore a thing of the past.

Updating and writing down your billing process provides multiple tools for you and your staff, and helps ensure payment success the first time.

Medical practice managers are taking in more information today than ever before. Here are four small ways to ease the burden.

Patients are foremost people and they sincerely appreciate caring physicians and staff members. Don't forget to build customer service into your daily practice.

Coming together to benefit from economies of scale is good for physicians and their patients. One way to do that is to form a super group.

There are a variety of financial products of particular relevance to medical practices. Make sure to get the guidance you need to use them wisely.

Consultant Charlie Hauck provides five key components for practices to resolve conflict when it occurs and try to reduce it from happening in the first place.

Misclassifying an employee as an independent contractor has serious ramifications for medical practices. Make sure you know the distinction.

Physicians face a wide variety of exposures beyond medical malpractice claims including both labor and tax claims for misclassified contractors.

Understanding the principles of leasing medical office space will enable practices to negotiate a lower-cost and equitable leasing agreement.

Some patients are choosing to drive long distances to continue seeing a trusted physician who has moved. But is it OK to retain a "back up" physician, just in case?

Patient surveys almost always sound like a good idea, but most of the time poorly thought-out objectives and questions make them a waste of time and money.

Whether you are a medical practice manager or physician, "servant leadership" is about letting your spotlight shine on those around you

A poor first impression will diminish patient confidence, lower patient volume, and reduce your brand value. Here are some simple ways to start off on the right foot.

Hiring mistakes can be costly, resulting in high turnover, reduced productivity, and lackluster moral. Here are some easy ways to refine your interviewing skills.