The Impact of PHRs on Office Visits, Patient Satisfaction

February 15, 2011

With an increased drive to empower patients, the healthcare industry is turning to many new initiatives, including the personal health record, or PHR. The online tool allows patients to access information, such as test results, while also taking action on their own care, such as scheduling an appointment with their physician or placing a prescription refill request.

With an increased drive to empower patients, the healthcare industry is turning to many new initiatives, including the personal health record, or PHR. The online tool allows patients to access information, such as test results, while also taking action on their own care, such as scheduling an appointment with their physician or placing a prescription refill request. The PHR travels with each patient, allowing connection wherever there is a computer and Internet access.

In this podcast, Valerie Sue, a consultant with Kaiser Permanente, discusses the results of a study into the effect of PHRs on outpatient visits and satisfaction with a patient's health plan.