Operations

Some key elements to creating an operating manual at your practice without a huge investment of time or money.

It is critical to provide crystal clear communications along every step, including where they should park and how to check-in upon arrival.

Service pearls to keep your patients coming back. 

A practice breakup should be a last resort. Try these techniques first. 

Running a medical practice means being ready for the unexpected

Medical practices of all sizes need to pay attention to cybersecurity, but it’s not a one-size-fits-all scenario.

Your practice may have a routine, but does it operate like a well-oiled machine?

Make sure your practice is prepared to help patients get the care they need before their deductibles reset - and that your practice ends this year strong.

How to build a robust governance agreement that can help your practice weather any storm.

Hiring a physician is a long-term commitment, which is why brining a locum on board first can be a viable short-term option or trial run.

Learn how to identify signs of workplace violence and how to respond to a potential threat.

Patient rapport managers strengthen relationships between physicians and patients

Though traditional fee-for-service reimbursement is tied to volume, quality patient care can’t be increased by simply adding more appointments. 

Although far from perfect, private practices can learn something from the corporate approach to healthcare.

Change isn't easy, but the following tips can help you guide your organization or practice through any transition.

Rethink what you say, and how you say it, as a way to garner employee trust.

A strategic plan should be a living and breathing document. Here are 10 ways to ensure your plan is a road map to success.

We think we know our employees, but in reality, we only know as much about their lives outside the workplace as they want to tell us. What they’re not saying could put the safety of the entire office at risk, so it’s more important than ever to be proactive and have a plan.

Consider how you appear to a bank by reviewing your cash, credit, and character before applying for a loan.

Ensure your practice’s long-term health by educating patients about their financial responsibility and staff on how to improve medical billing and collections.

As providers, it’s our job to identify and anticipate what patients need. But, in order to deliver the right care at the right time, we need to re-examine our processes and relationships not only with our patients, but also with one another.

Reduce your risk of burnout by adding physician assistants to help you carry the load.

A merger or acquisition may look perfect on paper, but it’s the people who ultimately guarantee its success - or failure.

If you don’t identify the coding issues, know that your potential buyer will.

Once the deal is signed on the dotted line, it’s make or break time for merging two medical practices. Here’s how to ensure the acquisition doesn’t fall apart.

With the silver tsunami fast approaching, it’s critical that physicians develop workflows to keep abreast of seniors’ health amid anticipated life changes and transitions of care.

An independent specialty group has improved patient relations and grown the practice by investing in advanced practice management and patient engagement tools.

The only thing certain in life is change. Learn how one physician is coping with the transition back to solo practice following her associate’s departure.

Stanford Health Care learned how to create standardized work to improve patient access and quality outcomes in five areas. These lessons learned can be applied to improve patient outcomes, quality, and service regardless of medical practice size-or budget.

Follow these simple tips to detect-and prevent-financial fraud in your medical practice.