Scheduling

A structured, data-driven approach will ensure success.

Online self-scheduling is common in most industries, but for healthcare

Take advantage of new technology and technology consumption habits to improve patient engagement while boosting your bottom line.

Make sure your practice is prepared to help patients get the care they need before their deductibles reset - and that your practice ends this year strong.

Millennials and Generation Z are leading the charge, but everyone benefits when they can choose how they communicate with their physician. 

Millennials and Generation Z are leading the charge, but everyone benefits when they can choose how they communicate with their physician. 

Physician practices can use physician relationship management technology to recoup lost revenue and improve patient outcomes.

Stay independent and profitable through the use of technology.

As providers, it’s our job to identify and anticipate what patients need. But, in order to deliver the right care at the right time, we need to re-examine our processes and relationships not only with our patients, but also with one another.

Stanford Health Care learned how to create standardized work to improve patient access and quality outcomes in five areas. These lessons learned can be applied to improve patient outcomes, quality, and service regardless of medical practice size-or budget.

Strategies to help solo practice physicians step away from the office for a vacation, medical leave, or unexpected emergencies.

This Labor Day, take time to appreciate your staff and reflect on how to improve employee morale and work culture.

Nate Moore doesn't have a crystal ball, but he says that every practice should be able to plan ahead based on appointment data.

With Labor Day fast approaching, we asked our editorial advisory board about the highlight of their summer.

In our recurring blog "Inbox" we share comments from physicians and practice administrators telling us what keeps them awake at night.

The Civility CEO lets you know how to ensure your patients' waiting room is friendly for people of all ages and all temperaments.

Every physician practice is dealing with stretched resources these days, but that's not an excuse for bad customer service.

What is the way to improving poor reviews from patients online? One expert says it comes down to basic customer service.

What happens when you are subpoenaed as a witness when you are a solo practice? A lost day is tough to swallow.

No-shows and same day cancellations have a big bottom-line impact. But don't worry, there are ways to let your patients know that your time is valuable.

Is tardiness undermining your medical practice efficiency? Here are six methods to conquer your worst time thieves.

Consultant Judy Capko provides nine ways to effectively meet your practice's scheduling demands.

You don't need practice advice, software, or seminars to make patients happy and loyal. You just need to be there when they need you. Here's how.

In order to preserve patient trust, when delays snarl the day's schedule always make sure to acknowledge the problem.

Group visits are an opportunity for busy practices to solve patient-demand problems, and to make sure patients get the care they need.

One of the primary frustrations for a practice is effective scheduling. Often, the root cause is not acknowledging the different stages of a patient visit.

Here are three things to keep in mind next time you find yourself rushing through tasks or working late hours at your medical practice.

It's a complicated issue when physicians express an interest in cutting back hours. Here are six key issues to consider if this occurs at your medical practice.

Practice managers often fall in to common office habits, but going against conventional practice may result in a better office culture and cost savings.

Patient access to care has become problematic. One way to address this is to standardize scheduling procedures.