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Neil Baum, MD, lays out five pre-visit planning steps that save time, cut follow-up calls and portal messages, and improve patient care.

The 2026-2027 respiratory season is just about here. There’s still time to vaccinate patients, experts say.

Pennsylvania's outbreak is part of a national surge. Here's how to prepare the front desk, exam rooms, staff records and vaccine supply.

Here’s how to make your front desk part of the state’s dengue response.

How practice managers can fend off two cybersecurity incidents: a critical flaw in widely used website code and a breach of a Quest lab portal.

Nearly half of Medicaid members aren't ready for Jan. 1 work rules. Our new handbook shows the front desk how to keep eligible patients covered.

Try cheap solutions now because your most reliable employee may be ready to walk.