Surgery Schedulers

July 1, 2005

How many surgeries should the average surgical schedulers be able to schedule, per year?

Question: How many surgeries should the average surgical schedulers be able to schedule, per year?

Answer: We don't have any data on this one, and don't know anyone who does. If you are concerned about productivity, I'd go step by step through the process with your scheduler - from consent to authorization all the way through to the day of surgery - and look for ways to improve the process.

Measure how many surgeries she schedules now and set a timeline and expectation for improvement. Of course, much of her success will depend on the flexibility and responsiveness of the hospital scheduler. And remember, she can only schedule surgeries that the physicians in your practice plan to perform. Be careful not to hold her accountable for things she can't control.