The real cost of denials: How independent practices can protect cash flow and staff time

This session is sponsored by Veradigm®

Denials do more than delay payments. They drain staff time, strain margins, and create backlogs that are difficult to resolve. For many independent practices, these challenges can be reduced with earlier issue detection and more consistent billing processes.

In this session, practice leaders will explore practical strategies to improve claim accuracy, shorten A/R cycles, and strengthen financial performance without replacing existing systems. Drawing on real-world experience supporting independent practices, this discussion will highlight how smarter workflows and focused operational improvements can make a measurable difference.

About the presenter

Michelle Scott, Area Vice President at Veradigm®, is a seasoned healthcare executive with over 30 years of experience driving revenue cycle management and operational strategy. She leads transformative initiatives that boost financial performance, streamline processes, and deliver sustainable results for healthcare organizations nationwide. Known for her expertise in denial management, process optimization, and consulting, Michelle turns complex challenges into practical, results-driven strategies. A trusted leader, she champions transparency, accountability, and collaboration, empowering teams through clear expectations and recognition. Michelle views change as an opportunity for progress, building high-performing teams that improve efficiency and elevate patient and organizational outcomes.