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Dr. Adrienne Boissy is the Chief Medical Officer at Qualtrics and a Staff Neurologist and former Chief Experience Officer at the Cleveland Clinic. A TED speaker and healthcare industry pioneer, Dr. Boissy advocates for empathy operationalized to design systems that deliver human centered care. An internationally renowned speaker and author, she has also been featured in the Washington Post, the Atlantic, and many more. She publishes extensively on the future of experience design, communication skills, workplace violence, and metrics that matter in humane experiences of health.