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The adage, “you don’t get a second chance to make a first impression” rings true in healthcare, too.

Digital presence and patient acquisition

, a healthcare software company that simplifies the provision of preventive medical services, chronic care management and remote patient management. Daniel is also a practicing healthcare attorney specializing in regulatory compliance, reimbursement, scope of practice, and patient care issues.

Given the currently released policies and where we see the market going, we see three major stances insurance companies can and will take.

Commercial payers beginning to define coverage of RPM and RTM

Letting someone go is never easy, but here are key tips to handle it the right way.

8 Steps to follow when firing practice employees

Chuck Hayes is the Vice President of Product Management for TeleVox, the industry-leading provider of omnichannel patient relationship management platforms. Chuck has nearly 30 years of experience in the management, development and sales of award-winning hardware and software products. Previous engineering and development roles at Xante, Chapura, and Triton Systems of Delaware ultimately led him to TeleVox in 2013 as the Director of Product Strategy, Healthcare. Chuck’s also served as TeleVox’s VP or Product Management, Healthcare, and VP of Sales, Healthcare, prior to his current position. He received a BSEE in Electrical Engineering from the University of South Alabama.

For the fourth year in a row, patients' biggest gripe was waiting times and not enough staff.

Digital check-ins: The solution to patients' top healthcare complaint

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Penalties for mismanaging medical records are steep. Make sure you understand your practice's legal obligations as medical records custodian.

Risk Management: Medical Records

Lucien W. Roberts and Emily W.G. Towey

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