Michelle Chang

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Michelle Chang has over 12 years of experience in the healthcare industry, with expertise in value-based care, patient experience, performance and process improvement, and strategic initiatives.

Articles

Making omnichannel work for health care

Making omnichannel work for health care

Tammy Graves;Vladimir Godin;Lainie Conley;Dan O'Donnel;Michelle Chang

Health care organizations must make the leap from providing siloed channels of care to putting the consumer in the driver’s seat, with access to a seamless, integrated experience whenever and wherever they need it.

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