September 24th, 2026Career ladders, focal reviews and retention bonuses: How practice leaders can rethink staff payCareer ladders, pay tied to specific skills and reviews held on a single date can help practices hold on to medical assistants and front-desk staff, according to BackPocket Talent's Rachel Brace and Nicole Hart.Read more
September 10th, 20269 fixes for the practice problems driving physicians out the doorBroken equipment, missing charts, no open slots. New PAI survey data hands administrators a punch list of what physicians say is failing.Read more
September 3rd, 202612 ways to celebrate your staff for under $200You do not need a budget line to thank the people who held the schedule together this summer. Twelve ideas for Labor Day, most of them free.Read more
August 28th, 202614 wage and hour traps that turn into back pay claimsMost practices owing back wages never meant to. Here are the everyday pay habits that draw federal investigators and plaintiff lawyers.Read more
September 24th, 2026The intersection of privacy, AI, data tracking and enforcementA $20.5 million CVS settlement over web tracking shows how AI and data tracking without patient consent invite lawsuits and enforcement.Read more
September 24th, 2026A third of medical groups have built their own AI tools, and the HIPAA work comes with themAbout 34 percent of medical groups have built their own tools with AI. Check HIPAA, code ownership and insurance before yours goes live.Read more
September 23rd, 202614 ways to tell patients you're using AIPew found 72 percent of adults want to know when AI touches their care. Only 16 percent say a doctor has ever told them.Read more
September 23rd, 2026CMS marketplace fraud sweep puts eligibility checks back on the front deskCMS dropped 760,000 marketplace enrollees in a fraud sweep. Real-time eligibility checks keep the fallout from turning into denials.Read more