Outsourcing checklist: What to ask before you decide
✔ Staff workload: Is your team overwhelmed, or lacking expertise in billing, transcription, or other back-office functions?
✔ Financial impact: Will outsourcing reduce long-term costs after factoring in vendor fees, set-up charges, and hidden costs?
✔ Reporting access: Does the vendor provide clear dashboards, analytics, and key performance indicators to track effectiveness?
✔ Denial management: Can the vendor demonstrate success in lowering claim denials and improving net collections?
✔ Burnout reduction: Will outsourcing free physicians and staff from administrative work so they can focus on patient care?
✔ Compliance safeguards: Does the vendor have strong HIPAA protections, encryption standards, and breach protocols in place?
✔ Hiring environment: Is it difficult to recruit and retain skilled billing or administrative staff locally?
✔ Vendor fit: Have you checked references, reviewed fee transparency, and asked these nine essential questions?
