Collecting Workers' Comp

March 1, 2007

What can we do when workers’ comp does not pay after it has already approved the services rendered? What would be the best way to collect? I have several cases like this, and it’s becoming a headache.

Question: What can we do when workers’ comp does not pay after it has already approved the services rendered? What would be the best way to collect? I have several cases like this, and it’s becoming a headache.

Answer: I think the answer lies in why the representatives say they are changing their minds.

If the eventual denials all come for the same reason, have a look at the workers’ comp rules in your state (these are state-based programs), and determine whether the denials match the rules. You should be able to find them online; just do a Google search for “workers’ compensation” and your state name. If the workers’ comp denials you are receiving are legitimate, look for ways to change your processes for treating these patients based on what the problem turns out to be.

Search our Web site under “workers’ compensation” for more information.