Increasing patient volume

Hey there folks, my name is Keith Reynolds, I’m the editor of Physicians Practice and this is the P2 Management Minute. Here are two quick ways to boost patient volume without burning out your team.

1) Tap into texting for preventive care

Use automated, personalized texts to nudge patients about annual wellness visits, vaccines, and screenings. Include a one-tap scheduling link and offer two time options to reduce back-and-forth. Segment messages by age and due-date, send at patient-friendly hours, and follow with a same-day reminder to cut no-shows.

2) Streamline communications with virtual assistants

Deploy an AI-powered assistant on your phone tree and website to handle FAQs, insurance checks, directions, and basic triage—then hand off to staff when needed. Let it book appointments, waitlist patients, and provide prep instructions. Track two metrics weekly: average hold time and call-to-booking conversion. Aim to drop holds under 90 seconds while lifting bookings.

Smart texts plus smart assistants: more visits, less workload.

For more bite-size practice tips and tricks make sure you visit PhysiciansPractice.com.

Thanks for watching I’ll see you Monday on the P2 Management Minute!

About the P2 Management Minute

The P2 Management Minute is a fast-paced video micro-series from Physicians Practice that distills proven management strategies into bite-size, one-minute episodes for busy medical practice administrators and lead physicians. Each installment spotlights high-impact tactics—drawn from real-world best practices and expert insights—that administrators can apply the same day to boost efficiency, strengthen patient satisfaction, or elevate staff engagement. No theory, no fluff; just concise, actionable guidance that respects tight schedules and delivers measurable results between appointments.

Record your own!

Interested in stepping in front of the camera to share a quick tip of your own, or have a suggestion for a topic we should spotlight in an upcoming P² Management Minute? We’d love to hear from you. Whether it’s a proven strategy for streamlining workflows, a clever morale-booster, or a hard-won lesson on patient engagement, your insight could help peers across the country elevate their practices in just 60 seconds. Drop Keith a note at kreynolds@mjhlifesciences.com with your idea—or, better yet, a brief outline or smartphone video sample—and we’ll walk you through the simple submission process. Let’s collaborate to make every minute count for the medical community.

Keith A. Reynolds is the editor of Physicians Practice and wants to know what practice issues are keeping you up at night. You can let him know at kreynolds@mjhlifesciences.com.