8 ways to boost patients at your practice

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Eight strategies to enhance patient attraction and retention in your medical practice, ensuring growth in a competitive health care landscape.

Quick wins to boost patients at your practice

Send reminder texts
Set up automated text messages for wellness visits, vaccines, and follow-ups.

Add a virtual assistant
Use a chatbot or phone assistant to handle FAQs, refill requests, and appointment scheduling.

Tighten up scheduling
Review cancellations, double-book common no-show slots, and consider extended hours.

Ask for reviews
Train staff to request feedback after positive visits and point patients to Google or Healthgrades.

Follow up after visits
Email or call patients with summaries, reminders, and an invitation to reach out with questions.

Smooth patient flow
Use staff or tablets in the waiting area to help complete forms before patients see the provider.

Expand strategically
Consider hiring a nurse practitioner or physician assistant to open more slots for new patients.

Benchmark your data
Compare reimbursement rates and workflows to national standards before renegotiating with payers.

Running a medical practice today means juggling competing demands: keeping up with payer requirements, managing staff, adopting new technology, and meeting the ever-rising expectations of patients. For many practices, one of the biggest ongoing challenges is attracting and retaining patients in an increasingly competitive market. Patients now shop for health care much like they do for other services—researching online, comparing reviews, and expecting fast, convenient access.

The good news is that practices don’t have to overhaul their entire operations to see growth. Small, targeted changes in communication, scheduling, workflow, and engagement can have a big impact. By combining technology with thoughtful human interaction, physicians and administrators can strengthen loyalty, improve efficiency, and create a reputation that draws new patients in.

Here are eight strategies that can help your practice boost patient volume and maintain steady growth.

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