Inside the retention gap: Why peer connections are the glue that keeps physicians

At the 2025 MGMA Leaders Conference in Orlando, Helen Falkner, regional vice president of recruiting and partner at Jackson Physician Search, emphasized that while pay and culture matter, nothing cements retention like relationships.

“Peer-to-peer relationships are the strongest adhesive for loyalty,” Falkner says. “You can’t overlook the power of informal support.”

She recommends that organizations implement structured mentorship and “buddy” programs to connect new physicians with trusted colleagues. “Having respected clinicians on your medical staff who are good communicators and invested in the education and mentorship of others can go a long way,” she says.

Falkner suggests frequent early check-ins — as often as weekly during the first two months — to build trust and reduce isolation. “Your mentor is a coach — they help with professional development and clinical growth,” she explains. “Your peer-to-peer buddy is your friendly neighbor, someone available to troubleshoot and answer questions. Retention happens because strong two-way relationships exist between the provider and the organization.”