Is it Harassment?

October 1, 2004

I would like to use your series of three collections letters (posted in the Tools area of your web site) in my office, but I have been told by my collections agency that if I mention collections more than once in my letters, I am harassing the patient.If I use your letters, am I harassing the patient?

Question: I would like to use your series of three collections letters (posted in the Tools area of your web site) in my office, but I have been told by my collections agency that if I mention collections more than once in my letters, I am harassing the patient.

If I use your letters, am I harassing the patient?

Answer: Your collections agency is mistaken. I'm assuming that the agency is referring to the Fair Debt Collections Practice Act. You can see a summary of it at:

www.acainternational.org/images/ConsumerResources/yourrightsFDCPA.pdf.

As a practice, you don't have to comply with the Act unless you extend credit (charge patients interest or a finance fee) or otherwise act like a collections agency.

Ask your agency where they got this information and to show you the source.