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Team Building
I was wondering if you had a recommendation for a book on team-building exercises and/or customer service training games (with a “patient service” angle).
Question: I was wondering if you had a recommendation for a book on team-building exercises and/or customer service training games (with a “patient service” angle).
Answer: For team building, I recommend Patrick Lencioni’s “Overcoming the Five Dysfunctions of a Team,” as well as his other books. They aren’t specific to practices, but they are totally on the money. For the other, Medical Group Management Association (MGMA) publishes “Star Studded Service: 6 Steps to Winning Patient Satisfaction.”
Asset Protection and Financial Planning
December 6th 2021Asset protection attorney and regular Physicians Practice contributor Ike Devji and Anthony Williams, an investment advisor representative and the founder and president of Mosaic Financial Associates, discuss the impact of COVID-19 on high-earner assets and financial planning, impending tax changes, common asset protection and wealth preservation mistakes high earners make, and more.
Reducing burnout with medical scribes
November 29th 2021Physicians Practice® spoke with Fernando Mendoza, MD, FAAP, FACEP, the founder and CEO of Scrivas, LLC, about the rising rates of reported burnout among physicians and how medical scribes might be able to alleviate some pressures from physicians.
