Team Building
I was wondering if you had a recommendation for a book on team-building exercises and/or customer service training games (with a “patient service” angle).
Question: I was wondering if you had a recommendation for a book on team-building exercises and/or customer service training games (with a “patient service” angle).
Answer: For team building, I recommend Patrick Lencioni’s “Overcoming the Five Dysfunctions of a Team,” as well as his other books. They aren’t specific to practices, but they are totally on the money. For the other, Medical Group Management Association (MGMA) publishes “Star Studded Service: 6 Steps to Winning Patient Satisfaction.”
Lead through crisis with confidence: A health care leader’s playbook for resilience and reputation
May 6th 2025Proactive crisis readiness equips health care leaders to navigate today’s permacrisis era, protecting brand reputation, sustaining patient‑care continuity, and preserving stakeholder trust when disruptive events strike.
