Using AI to fix the hiring mess AI made, with Dina Taylor of HireVue

Practices that use artificial intelligence (AI) to screen job applicants should have it summarize and rank every candidate so each one still gets considered, according to Dina Taylor, chief evangelist at HireVue. She says the hiring manager should still make the final call.

Medical Economics Managing Editor Todd Shryock sat down with Taylor, whose company HireVue makes AI hiring software, including video interviewing and candidate assessments.

Taylor says AI has made it easy for job seekers to write resumes and cover letters and apply to many jobs at once, and qualified candidates get lost in the volume. She recommends looking past the resume to skills and behaviors, such as empathy or the organizational skills a clinical environment requires. The interview then becomes a conversation to confirm what the hiring team already knows about a candidate.

She also explains why she says better-matched hires stay longer and the mistake she sees most often in health care hiring: being afraid to start.

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Music Credits:

Healing Breeze by Cephas - stock.adobe.com
A Textbook Example by Skip Peck - stock.adobe.com

Editor's note: Episode timestamps and transcript produced using AI tools.

0:00 – 0:31 | Cold open Taylor on why no hiring team can read 1,000 resumes in a week.

0:31 – 2:01 | Introduction Austin Littrell introduces the episode and the guest and previews the Physicians Practice Practice Academy on Oct. 29.

2:01 – 3:30 | Why staffing is so hard right now Taylor says unfilled shifts directly affect patient care, and health care roles require specific skills even as application volume keeps growing.

3:30 – 5:03 | How AI changed job applications AI makes it easy to write a resume and cover letter and apply to many jobs at once, and the volume buries the strongest candidates.

5:03 – 6:50 | Using AI to sort the pile Taylor says AI should make the hiring team's work easier, with a human checking what it finds.

6:50 – 8:15 | What the hiring manager sees In place of a top-20 list, AI summarizes and ranks every applicant so each one still gets considered.

8:15 – 9:07 | P2 Management Minute Keith Reynolds shares practice management tips and invites listeners to submit their own workflow ideas.

9:07 – 10:54 | Looking past the resume Taylor says AI-polished resumes can look identical, so skills, behaviors and cultural fit carry more weight.

10:54 – 11:47 | How the interview changes The interview becomes a conversation to confirm what the hiring team already knows about a candidate.

11:47 – 12:32 | Better matches, longer tenure Taylor says well-matched hires stay longer, earn higher patient satisfaction scores and move up faster.

12:32 – 13:19 | The biggest hiring mistake Being afraid to start because health care has always hired the same way.

13:19 – 14:22 | Hiring in five years Taylor expects more focus on skills and behaviors than on job titles, and more people entering health care from other careers.

14:22 – 14:53 | Final advice Lean into innovation and don't be afraid to try.

14:53 – End | Outro Littrell recaps the conversation, reminds listeners about the Oct. 29 Practice Academy and wraps the episode.