Verification Speed

January 1, 2007

What should I expect in terms of productivity from the person who verifies insurance in my office?

Question: What should I expect in terms of productivity from the person who verifies insurance in my office?

Answer: A Expect an insurance verification clerk to complete 75 verifications per day, although technology (or the lack thereof) can affect this productivity significantly. Such technology includes online and automated-call systems for checking verification. The availability of this technology depends upon a payer’s willingness and ability to allow practices to access information regarding their subscribers.

Measure your success by tracking the number of denials you receive because the subscriber was not eligible on the date of service or some similar reason that could have been prevented by verification. Your goal shouldn’t be speeding up the process, but eliminating or reducing your denials.