What is the average time a patient will remain on hold before hanging up?
Question: What is the average time a patient will remain on hold before hanging up?
Answer: The average time before a call is abandoned is just two minutes, based on observations in practices nationwide.
Lead through crisis with confidence: A health care leader’s playbook for resilience and reputation
May 6th 2025Proactive crisis readiness equips health care leaders to navigate today’s permacrisis era, protecting brand reputation, sustaining patient‑care continuity, and preserving stakeholder trust when disruptive events strike.